Job Description

Your Role at Raising Cane’s:

The Customer Relations Representative I is responsible for receiving and responding to customer communications involving general inquiries and customer recovery needs in a caring, genuine, and authentic way. This role is responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls.

Your Impact and Responsibilities:

Receives the high volume of incoming customer communications and responds in a timely manner and ensures satisfactory resolution and completion of each communication per Raising Cane’s standards, policies, and procedures

Logs contacts accurately, routes to the appropriate channel, follows up and ensures full resolution

Supports the collection of data, and creation of reports, materials, and presentations to support departmental needs