Job Description

Job Title:

Automotive Customer Service Representative

Location:  

2059 West State Highway 114 Grapevine, TX 76051

Job Overview:

As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our customers.

Responsibilities include, but are not limited to:

Desire to learn automotive repair service terminology and processes

Check guests in and out

Answer phone calls and schedule appointments

Providing safe shuttle service for our valued guests in our branded vehicle

Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers

Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed

Keep the facility clean and organized

Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork

Direct, coordinate, and participate in performing guest service activities as dictated by workload

Serve as a community ambassador for the store through creating authentic relationships and partnerships

Follow all safety policies and procedures

Other duties as assigned