Job Description

Responsible for the accurate coordination and administration of benefits and related programs. Information maintenance including but not limited to recordkeeping, eligibility reporting, and data auditing is also a portion of this position. First point of contact for general benefits inquiries and vendor escalations.

Support of the following but Not limited to;

Benefits AdministrationFirst Point of contact for employees for all health and general benefit inquiries

Assists field and office employees with benefit inquiries in a timely manner by answering questions related to Open Enrollment, eligibility, termination, coverage, life changes, and COBRA, while demonstrating exemplary customer service

Process and maintain related benefits documentation and enrollments, including collection of dependent documentation, verification, and Qualifying Life Event documentation.

Audit health and other benefit elections monthly to ensure accuracy

Offer health and other benefits to new hires and manage employee status changes monthly

ACA hour monitoring to capture employees that may require a status change to be offered health or other benefits

Notify carriers of location adds to keep plan structures/EDI files up to date

Provide enrollment data as needed to benefit carriers

Participate in development and training sessions for employees learning more about ICHRA Health and other offerings

Monitors shared benefit inbox to resolve or escalate employee requests and answer questions timely

Employee develops and maintains relationships with 3rd party benefits carriers

Responds to inquiries regarding policies, procedures and programs while demonstrating exemplary customer service.

Supports and executes the mission, ethics, and goals of the company effectively.

Represents themselves in a positive and professional manner in the company and community.

Adheres to dress code with a clean and neat professional appearance.

Reports as scheduled to complete work within designated time.

Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.