Job Description

Will oversee assigned special projects, as assigned, throughout the year

Coordinates activities between multiple partners within internal and external departments

Oversees projects that require high volume enrollments, specific timelines, and quality service

Understands complex program requirements as directed by Statements of Work and contract deliverables

Responsible for responses to audits and customer service inquiries Work in partnership with the Project Director on planning and overall day-to-day operations/program development/contract management/human resources/staff development/business development

Develop and maintain a communications plan and keep all lines of business communities appraised of project plans and related implications

Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance

Develop strategic plans/quality management Implement project strategies that exceed Top Five contractual requirements including metrics, cost, and quality

Manage the project monitoring and evaluation system, including project indicators and outputs to develop and promote appropriate evaluation strategies for program activities

Lead, supervise, and hold accountable direct reports to meet contracted performance expectations

Coordinate employee training, mentoring, work assignments, performance assessment, development and succession

Ensure all staff are trained and assessed on funded programs, customer service, and HEART Principles

Maintain a library of knowledge and lessons learned from project activities, monitor reviews and audits

Ensure that all required reporting is submitted in a timely manner to the appropriate parties

 Performs other duties as requested