Customer Service Representative

Posted on Oct 8, 2024 by ITW Electrostatics
Hatfield, PA
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description

We are seeking a full-time customer service representative to support and service our customer accounts. This position supports our current global customer support team, mainly in the U.S. and Europe regions with some support for Asia.

Accuracy and efficiency are key, and the ability to work in a small team, pitching in when needed to serve customers best. Our ideal candidate is solution oriented and likes to troubleshoot problems. If you are patient and empathetic to customer needs, passionate about new technologies with keen attention to detail, you will thrive in this role.

This is an in office position located in Hatfield, Pennsylvania.

Responsibilities:

Receive inbound calls and respond to calls as appropriate

Accurately enter customer sales orders and quotes

Process/prioritize inbound orders for order entry

Customer follow up for order confirmations and changes

Support with R.M.A. processing as requested

Providing customer order/backlog reports

Document and audit existing procedures inline with ISO compliance



Reference: 203646719

https://jobs.careeraddict.com/post/96020162

Customer Service Representative

Posted on Oct 8, 2024 by ITW Electrostatics

Hatfield, PA
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description

We are seeking a full-time customer service representative to support and service our customer accounts. This position supports our current global customer support team, mainly in the U.S. and Europe regions with some support for Asia.

Accuracy and efficiency are key, and the ability to work in a small team, pitching in when needed to serve customers best. Our ideal candidate is solution oriented and likes to troubleshoot problems. If you are patient and empathetic to customer needs, passionate about new technologies with keen attention to detail, you will thrive in this role.

This is an in office position located in Hatfield, Pennsylvania.

Responsibilities:

Receive inbound calls and respond to calls as appropriate

Accurately enter customer sales orders and quotes

Process/prioritize inbound orders for order entry

Customer follow up for order confirmations and changes

Support with R.M.A. processing as requested

Providing customer order/backlog reports

Document and audit existing procedures inline with ISO compliance


Reference: 203646719

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