Customer Relationship Specialist
Posted on Oct 7, 2024 by Oceania International
Anaheim, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.
Key Responsibilities
Customer Interaction/Relation:
Engage with customers through various channels, including phone, email, and ERP systems.
Build and maintain relationships with customers, addressing any issues that arise
Sales and Upselling:
Proactively recommend additional products to customers, focusing on upselling.
Quotation Management:
Regularly create and manage quotes, ensuring accuracy and timeliness.
Email and Communication Management:
Scan emails and respond daily, including customer inquiries and coordination with the China team.
Accounts Receivable:
Manage payment collections from customers.
Shipping and Receiving:
Coordinate shipping logistics and provide updates to customers.
Outbound Calls:
Conduct proactive calls to high-value customers.
Sales Support:
Assist in closing sales and providing necessary information to customers.
Inventory Management:
Ensure the availability of products for order fulfillment.
Safety Protocols:
Oversee safety equipment for shipping staff.
Requirements
Qualification and Skills:
2-3 years of experience in account management, sales, or as a sales engineer.
Previous retail sales experience required.
Excellent verbal and written communication skills.
Critical thinking skills and professionalism in issue resolution.
Independent work capability and effective collaboration across departments.
Proficiency in Microsoft Office and Google Suite.
Fluency in multiple languages is advantageous.
Working Conditions:
Prolonged periods of sitting, standing, working at a computer, and on the phone.
Travel may be required.
Benefits
Compensation: $22/hr to $26/hr
Key Responsibilities
Customer Interaction/Relation:
Engage with customers through various channels, including phone, email, and ERP systems.
Build and maintain relationships with customers, addressing any issues that arise
Sales and Upselling:
Proactively recommend additional products to customers, focusing on upselling.
Quotation Management:
Regularly create and manage quotes, ensuring accuracy and timeliness.
Email and Communication Management:
Scan emails and respond daily, including customer inquiries and coordination with the China team.
Accounts Receivable:
Manage payment collections from customers.
Shipping and Receiving:
Coordinate shipping logistics and provide updates to customers.
Outbound Calls:
Conduct proactive calls to high-value customers.
Sales Support:
Assist in closing sales and providing necessary information to customers.
Inventory Management:
Ensure the availability of products for order fulfillment.
Safety Protocols:
Oversee safety equipment for shipping staff.
Requirements
Qualification and Skills:
2-3 years of experience in account management, sales, or as a sales engineer.
Previous retail sales experience required.
Excellent verbal and written communication skills.
Critical thinking skills and professionalism in issue resolution.
Independent work capability and effective collaboration across departments.
Proficiency in Microsoft Office and Google Suite.
Fluency in multiple languages is advantageous.
Working Conditions:
Prolonged periods of sitting, standing, working at a computer, and on the phone.
Travel may be required.
Benefits
Compensation: $22/hr to $26/hr
Reference: 203522223
https://jobs.careeraddict.com/post/96009005
Customer Relationship Specialist
Posted on Oct 7, 2024 by Oceania International
Anaheim, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.
Key Responsibilities
Customer Interaction/Relation:
Engage with customers through various channels, including phone, email, and ERP systems.
Build and maintain relationships with customers, addressing any issues that arise
Sales and Upselling:
Proactively recommend additional products to customers, focusing on upselling.
Quotation Management:
Regularly create and manage quotes, ensuring accuracy and timeliness.
Email and Communication Management:
Scan emails and respond daily, including customer inquiries and coordination with the China team.
Accounts Receivable:
Manage payment collections from customers.
Shipping and Receiving:
Coordinate shipping logistics and provide updates to customers.
Outbound Calls:
Conduct proactive calls to high-value customers.
Sales Support:
Assist in closing sales and providing necessary information to customers.
Inventory Management:
Ensure the availability of products for order fulfillment.
Safety Protocols:
Oversee safety equipment for shipping staff.
Requirements
Qualification and Skills:
2-3 years of experience in account management, sales, or as a sales engineer.
Previous retail sales experience required.
Excellent verbal and written communication skills.
Critical thinking skills and professionalism in issue resolution.
Independent work capability and effective collaboration across departments.
Proficiency in Microsoft Office and Google Suite.
Fluency in multiple languages is advantageous.
Working Conditions:
Prolonged periods of sitting, standing, working at a computer, and on the phone.
Travel may be required.
Benefits
Compensation: $22/hr to $26/hr
Key Responsibilities
Customer Interaction/Relation:
Engage with customers through various channels, including phone, email, and ERP systems.
Build and maintain relationships with customers, addressing any issues that arise
Sales and Upselling:
Proactively recommend additional products to customers, focusing on upselling.
Quotation Management:
Regularly create and manage quotes, ensuring accuracy and timeliness.
Email and Communication Management:
Scan emails and respond daily, including customer inquiries and coordination with the China team.
Accounts Receivable:
Manage payment collections from customers.
Shipping and Receiving:
Coordinate shipping logistics and provide updates to customers.
Outbound Calls:
Conduct proactive calls to high-value customers.
Sales Support:
Assist in closing sales and providing necessary information to customers.
Inventory Management:
Ensure the availability of products for order fulfillment.
Safety Protocols:
Oversee safety equipment for shipping staff.
Requirements
Qualification and Skills:
2-3 years of experience in account management, sales, or as a sales engineer.
Previous retail sales experience required.
Excellent verbal and written communication skills.
Critical thinking skills and professionalism in issue resolution.
Independent work capability and effective collaboration across departments.
Proficiency in Microsoft Office and Google Suite.
Fluency in multiple languages is advantageous.
Working Conditions:
Prolonged periods of sitting, standing, working at a computer, and on the phone.
Travel may be required.
Benefits
Compensation: $22/hr to $26/hr
Reference: 203522223
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