Operations Quality Assurance Associate I
Posted on Oct 7, 2024 by SSI People
15275, PA
Research
Immediate Start
$39k - $46.8k Annual
Contract/Project
Key Responsibilities:
* Evaluate and coach Operations agents on areas of improvement identified during evaluations
* Perform and document results of quality assurance evaluations on all operational products and services
* Participate in internal, vendor, or client calibration meetings to address quality initiatives
* Identify and escalate critical quality issues to senior management
* Assist with other QA-related functions to meet department and company goals
* Audit work completed by Operations agents and provide feedback to Operations leadership
Skills Required:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
* Moderate Excel ability (data validation, data entry, tables, simple formulas)
* Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint
* Solid working knowledge of quality-oriented services, healthcare benefits, and SOP execution
* Problem-solving, results-oriented, active listening, and high attention to detail
Education:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
* Evaluate and coach Operations agents on areas of improvement identified during evaluations
* Perform and document results of quality assurance evaluations on all operational products and services
* Participate in internal, vendor, or client calibration meetings to address quality initiatives
* Identify and escalate critical quality issues to senior management
* Assist with other QA-related functions to meet department and company goals
* Audit work completed by Operations agents and provide feedback to Operations leadership
Skills Required:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
* Moderate Excel ability (data validation, data entry, tables, simple formulas)
* Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint
* Solid working knowledge of quality-oriented services, healthcare benefits, and SOP execution
* Problem-solving, results-oriented, active listening, and high attention to detail
Education:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
Reference: 199113125
https://jobs.careeraddict.com/post/96000722
Operations Quality Assurance Associate I
Posted on Oct 7, 2024 by SSI People
15275, PA
Research
Immediate Start
$39k - $46.8k Annual
Contract/Project
Key Responsibilities:
* Evaluate and coach Operations agents on areas of improvement identified during evaluations
* Perform and document results of quality assurance evaluations on all operational products and services
* Participate in internal, vendor, or client calibration meetings to address quality initiatives
* Identify and escalate critical quality issues to senior management
* Assist with other QA-related functions to meet department and company goals
* Audit work completed by Operations agents and provide feedback to Operations leadership
Skills Required:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
* Moderate Excel ability (data validation, data entry, tables, simple formulas)
* Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint
* Solid working knowledge of quality-oriented services, healthcare benefits, and SOP execution
* Problem-solving, results-oriented, active listening, and high attention to detail
Education:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
* Evaluate and coach Operations agents on areas of improvement identified during evaluations
* Perform and document results of quality assurance evaluations on all operational products and services
* Participate in internal, vendor, or client calibration meetings to address quality initiatives
* Identify and escalate critical quality issues to senior management
* Assist with other QA-related functions to meet department and company goals
* Audit work completed by Operations agents and provide feedback to Operations leadership
Skills Required:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
* Moderate Excel ability (data validation, data entry, tables, simple formulas)
* Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint
* Solid working knowledge of quality-oriented services, healthcare benefits, and SOP execution
* Problem-solving, results-oriented, active listening, and high attention to detail
Education:
* High school diploma or equivalent experience
* 1-3 years of experience as a Case Manager, Benefit Verification Specialist, or Contact Center agent, or equivalent quality control experience
Reference: 199113125
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