Job Description

The role is the first point of contact with customers.  Therefore, the incumbent is expected to embody the values of ITW Sexton at all times.  The position is responsible for managing the production schedules to support both commercial and operations activities. The incumbent receives orders into the IT system, adds orders to the production schedule and confirms orders with customers. When changes are required, this role is responsible for professionally managing communication and delivering mutually suitable outcomes with internal and external stakeholders.  

Essential Functions:

Receives customer orders & forecasts, analyzes capacity and production capabilities, and develops feasible production schedules to meet customer expectations; sends open order reports to customers.

Liaises with sales, customers, and plant resources to manage demand, allocate capacity and balance inventory levels for on-time shipment.

Tracks and communicates reliable financials with accurate inventory transactions, manages stock programs for some customers, and performs monthly cycle counting of finished goods and annual physical inventory support.

Collaborates with shipping to monitor shipping risks and opportunities; acts as backup to shipping on an as needed basis.

Liaises with suppliers, customers, employees and other stakeholders to resolve daily issues and minimize the impact to customers.  This includes managing customer inquiries, logging complaints, processing credits, conveying customer requirements to relevant departments to ensure they are executed properly (ex: wax trial sheets, pallet configuration changes) and resolving customer payment matters.

Prepares data and other information for monthly and quarterly reporting purposes.