CRC Digital Engagement Coordinator
Posted on Oct 7, 2024 by City of Philadelphia
Philadelphia, PA
Design & Creative
Immediate Start
Annual Salary
Full-Time
Job Description
The Digital Engagement Coordinator is one of five coordinators managing a team of Community Resource Corps AmeriCorps members who conduct outreach and engagement across the city. In addition to supervising members, the Digital Engagement Coordinator is one of two coordinators focused on ensuring members are accurately and effectively connecting residents to resources by focusing on providing training and support for outreach projects and supporting members to use digital engagement platforms.
AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps works with communities and supports a variety of public-private partnerships and governmental collaborations to address local challenges through service.
Pennsylvania’s state service commission, PennSERVE, is a grantmaking partner of the AmeriCorps agency. PennSERVE awards approximately $12 million in federal funding from the AmeriCorps agency to AmeriCorps programs in Pennsylvania. PennSERVE supports the Community Resource Corps directly in AmeriCorps program development and implementation through targeted training, technical assistance, and monitoring.
The Community Resource Corps AmeriCorps Program aims to:
Connect residents to life-sustaining benefits and resources.
Serve as a workforce development opportunity for Community Resource Corps AmeriCorps Members
Build the City of Philadelphia’s capacity for strategic community engagement
Essential Functions
This position works in-person with availability for flexible hours including evening and weekend hours. This position works five days per week, Tuesdays to Saturdays, typically from 9:00 am – 5:00 pm. Saturdays would be worked offsite, whether at community events, or conducting outreach initiatives in Philadelphia communities. A valid driver’s license is required in this role, as the CRC Digital Engagement Coordinator may be asked to conduct site visits, and drive City vehicles to events with CRC staff and/or CRC members.
The Digital Engagement Coordinator’s responsibilities include, but are not limited to:
Supervise a team of 5-8 AmeriCorps membersConduct regular one-on-one check-in meetings with each member
Schedule and host regular team meetings with members
Review, correct, and approve member timesheets
Monitor member hours and support members to stay on track for term completion
Coach members to adjust to service site culture and professional norms
Support members to identify and plan for goals beyond service term
Hold members accountable for meeting outreach goals
Positively recognize members who are meeting program expectations
Maintain documentation in member files
Ensure members remain in compliance with CRC/CEO and PennSERVE/AmeriCorps guidelines
Work with CRC team to foster a collaborative and supportive environment across the CRC program, includingParticipation in regular team meetings
Consistent and timely communication regarding members, program activities, and schedule updates
Discussing program policies and member situations with team to ensure fair and equitable treatment for all members
Collaborate with CEO staff as needed
Collaborate with CRC team and project partners to design and implement outreach projectsDevelop expertise on assistance programs CRC is responsible for promoting, including understanding of:Who the program is intended to serve
Strategies for targeted outreach to eligible residents/communities
How the program is administered including application process
Develop outreach strategy for projectsCoordinate with Data team and program manager on outreach scripts.
Manage phone banks.
Manage and update lists/searches to update phone banks.
Provide ongoing training and support to CRC members for quality assurance in outreach projects
Develop guidance to train and reinforce to members best practices for digital outreach, including but not limited to:Phone banking
Text banking
Emailing
Use VAN for:Creating lists for phone and text outreach
Sharing regular updates with CRC team on member outreach efforts
Reviewing member calls for quality control and developing refresher trainings as needed
Use Peerly for:Setting up and assigning text campaigns
Serve as point person for troubleshooting issues with:VAN, MiniVAN, Peerly, Google Voice
City-issued devices including laptops, hotspots, headsets
Phila.gov accounts (Outlook, Teams)
Receiving incoming calls to main CRC line and directing to appropriate member for follow-up
Monitoring CRC email inbox and directing inquiries to appropriate staff
Working with communications teams to develop materials for outreach projects
Understanding the duties of the Field Engagement Coordinator and covering as necessary.
Other duties as assigned
Competencies, Knowledge, Skills and Abilities
Leadership and Team Management: Demonstrated ability to lead and motivate a team, foster a collaborative environment, and drive team performance toward shared goals. This includes knowledge around workforce development best practices.
Strategic Thinking and Planning: Strong capability in strategic planning and execution, with the ability to develop and implement effective programs and initiatives that align with the organization's mission and community needs.
Stakeholder Engagement: Excellent skills in building and maintaining relationships with a variety of stakeholders, including community leaders, partners, and funders, to enhance program reach and impact.
Communication: Exceptional verbal and written communication skills, capable of effectively articulating program goals, engaging diverse audiences, and advocating for community needs.
Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex problems, ensuring data-driven decision-making processes guide program improvements.
Adaptability and Flexibility: Competent in adapting to changes and challenges, managing multiple priorities, and remaining flexible in a dynamic and complex environment.
Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery of projects within scope and budget.
Cultural Competency: Deep understanding of and sensitivity to the diverse cultural, socio-economic, and other various backgrounds of community members and stakeholders.
Willingness to work a flexible schedule with occasional evening and weekend hours.
The Digital Engagement Coordinator is one of five coordinators managing a team of Community Resource Corps AmeriCorps members who conduct outreach and engagement across the city. In addition to supervising members, the Digital Engagement Coordinator is one of two coordinators focused on ensuring members are accurately and effectively connecting residents to resources by focusing on providing training and support for outreach projects and supporting members to use digital engagement platforms.
AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps works with communities and supports a variety of public-private partnerships and governmental collaborations to address local challenges through service.
Pennsylvania’s state service commission, PennSERVE, is a grantmaking partner of the AmeriCorps agency. PennSERVE awards approximately $12 million in federal funding from the AmeriCorps agency to AmeriCorps programs in Pennsylvania. PennSERVE supports the Community Resource Corps directly in AmeriCorps program development and implementation through targeted training, technical assistance, and monitoring.
The Community Resource Corps AmeriCorps Program aims to:
Connect residents to life-sustaining benefits and resources.
Serve as a workforce development opportunity for Community Resource Corps AmeriCorps Members
Build the City of Philadelphia’s capacity for strategic community engagement
Essential Functions
This position works in-person with availability for flexible hours including evening and weekend hours. This position works five days per week, Tuesdays to Saturdays, typically from 9:00 am – 5:00 pm. Saturdays would be worked offsite, whether at community events, or conducting outreach initiatives in Philadelphia communities. A valid driver’s license is required in this role, as the CRC Digital Engagement Coordinator may be asked to conduct site visits, and drive City vehicles to events with CRC staff and/or CRC members.
The Digital Engagement Coordinator’s responsibilities include, but are not limited to:
Supervise a team of 5-8 AmeriCorps membersConduct regular one-on-one check-in meetings with each member
Schedule and host regular team meetings with members
Review, correct, and approve member timesheets
Monitor member hours and support members to stay on track for term completion
Coach members to adjust to service site culture and professional norms
Support members to identify and plan for goals beyond service term
Hold members accountable for meeting outreach goals
Positively recognize members who are meeting program expectations
Maintain documentation in member files
Ensure members remain in compliance with CRC/CEO and PennSERVE/AmeriCorps guidelines
Work with CRC team to foster a collaborative and supportive environment across the CRC program, includingParticipation in regular team meetings
Consistent and timely communication regarding members, program activities, and schedule updates
Discussing program policies and member situations with team to ensure fair and equitable treatment for all members
Collaborate with CEO staff as needed
Collaborate with CRC team and project partners to design and implement outreach projectsDevelop expertise on assistance programs CRC is responsible for promoting, including understanding of:Who the program is intended to serve
Strategies for targeted outreach to eligible residents/communities
How the program is administered including application process
Develop outreach strategy for projectsCoordinate with Data team and program manager on outreach scripts.
Manage phone banks.
Manage and update lists/searches to update phone banks.
Provide ongoing training and support to CRC members for quality assurance in outreach projects
Develop guidance to train and reinforce to members best practices for digital outreach, including but not limited to:Phone banking
Text banking
Emailing
Use VAN for:Creating lists for phone and text outreach
Sharing regular updates with CRC team on member outreach efforts
Reviewing member calls for quality control and developing refresher trainings as needed
Use Peerly for:Setting up and assigning text campaigns
Serve as point person for troubleshooting issues with:VAN, MiniVAN, Peerly, Google Voice
City-issued devices including laptops, hotspots, headsets
Phila.gov accounts (Outlook, Teams)
Receiving incoming calls to main CRC line and directing to appropriate member for follow-up
Monitoring CRC email inbox and directing inquiries to appropriate staff
Working with communications teams to develop materials for outreach projects
Understanding the duties of the Field Engagement Coordinator and covering as necessary.
Other duties as assigned
Competencies, Knowledge, Skills and Abilities
Leadership and Team Management: Demonstrated ability to lead and motivate a team, foster a collaborative environment, and drive team performance toward shared goals. This includes knowledge around workforce development best practices.
Strategic Thinking and Planning: Strong capability in strategic planning and execution, with the ability to develop and implement effective programs and initiatives that align with the organization's mission and community needs.
Stakeholder Engagement: Excellent skills in building and maintaining relationships with a variety of stakeholders, including community leaders, partners, and funders, to enhance program reach and impact.
Communication: Exceptional verbal and written communication skills, capable of effectively articulating program goals, engaging diverse audiences, and advocating for community needs.
Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex problems, ensuring data-driven decision-making processes guide program improvements.
Adaptability and Flexibility: Competent in adapting to changes and challenges, managing multiple priorities, and remaining flexible in a dynamic and complex environment.
Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery of projects within scope and budget.
Cultural Competency: Deep understanding of and sensitivity to the diverse cultural, socio-economic, and other various backgrounds of community members and stakeholders.
Willingness to work a flexible schedule with occasional evening and weekend hours.
Reference: 199167487
https://jobs.careeraddict.com/post/95999823
CRC Digital Engagement Coordinator
Posted on Oct 7, 2024 by City of Philadelphia
Philadelphia, PA
Design & Creative
Immediate Start
Annual Salary
Full-Time
Job Description
The Digital Engagement Coordinator is one of five coordinators managing a team of Community Resource Corps AmeriCorps members who conduct outreach and engagement across the city. In addition to supervising members, the Digital Engagement Coordinator is one of two coordinators focused on ensuring members are accurately and effectively connecting residents to resources by focusing on providing training and support for outreach projects and supporting members to use digital engagement platforms.
AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps works with communities and supports a variety of public-private partnerships and governmental collaborations to address local challenges through service.
Pennsylvania’s state service commission, PennSERVE, is a grantmaking partner of the AmeriCorps agency. PennSERVE awards approximately $12 million in federal funding from the AmeriCorps agency to AmeriCorps programs in Pennsylvania. PennSERVE supports the Community Resource Corps directly in AmeriCorps program development and implementation through targeted training, technical assistance, and monitoring.
The Community Resource Corps AmeriCorps Program aims to:
Connect residents to life-sustaining benefits and resources.
Serve as a workforce development opportunity for Community Resource Corps AmeriCorps Members
Build the City of Philadelphia’s capacity for strategic community engagement
Essential Functions
This position works in-person with availability for flexible hours including evening and weekend hours. This position works five days per week, Tuesdays to Saturdays, typically from 9:00 am – 5:00 pm. Saturdays would be worked offsite, whether at community events, or conducting outreach initiatives in Philadelphia communities. A valid driver’s license is required in this role, as the CRC Digital Engagement Coordinator may be asked to conduct site visits, and drive City vehicles to events with CRC staff and/or CRC members.
The Digital Engagement Coordinator’s responsibilities include, but are not limited to:
Supervise a team of 5-8 AmeriCorps membersConduct regular one-on-one check-in meetings with each member
Schedule and host regular team meetings with members
Review, correct, and approve member timesheets
Monitor member hours and support members to stay on track for term completion
Coach members to adjust to service site culture and professional norms
Support members to identify and plan for goals beyond service term
Hold members accountable for meeting outreach goals
Positively recognize members who are meeting program expectations
Maintain documentation in member files
Ensure members remain in compliance with CRC/CEO and PennSERVE/AmeriCorps guidelines
Work with CRC team to foster a collaborative and supportive environment across the CRC program, includingParticipation in regular team meetings
Consistent and timely communication regarding members, program activities, and schedule updates
Discussing program policies and member situations with team to ensure fair and equitable treatment for all members
Collaborate with CEO staff as needed
Collaborate with CRC team and project partners to design and implement outreach projectsDevelop expertise on assistance programs CRC is responsible for promoting, including understanding of:Who the program is intended to serve
Strategies for targeted outreach to eligible residents/communities
How the program is administered including application process
Develop outreach strategy for projectsCoordinate with Data team and program manager on outreach scripts.
Manage phone banks.
Manage and update lists/searches to update phone banks.
Provide ongoing training and support to CRC members for quality assurance in outreach projects
Develop guidance to train and reinforce to members best practices for digital outreach, including but not limited to:Phone banking
Text banking
Emailing
Use VAN for:Creating lists for phone and text outreach
Sharing regular updates with CRC team on member outreach efforts
Reviewing member calls for quality control and developing refresher trainings as needed
Use Peerly for:Setting up and assigning text campaigns
Serve as point person for troubleshooting issues with:VAN, MiniVAN, Peerly, Google Voice
City-issued devices including laptops, hotspots, headsets
Phila.gov accounts (Outlook, Teams)
Receiving incoming calls to main CRC line and directing to appropriate member for follow-up
Monitoring CRC email inbox and directing inquiries to appropriate staff
Working with communications teams to develop materials for outreach projects
Understanding the duties of the Field Engagement Coordinator and covering as necessary.
Other duties as assigned
Competencies, Knowledge, Skills and Abilities
Leadership and Team Management: Demonstrated ability to lead and motivate a team, foster a collaborative environment, and drive team performance toward shared goals. This includes knowledge around workforce development best practices.
Strategic Thinking and Planning: Strong capability in strategic planning and execution, with the ability to develop and implement effective programs and initiatives that align with the organization's mission and community needs.
Stakeholder Engagement: Excellent skills in building and maintaining relationships with a variety of stakeholders, including community leaders, partners, and funders, to enhance program reach and impact.
Communication: Exceptional verbal and written communication skills, capable of effectively articulating program goals, engaging diverse audiences, and advocating for community needs.
Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex problems, ensuring data-driven decision-making processes guide program improvements.
Adaptability and Flexibility: Competent in adapting to changes and challenges, managing multiple priorities, and remaining flexible in a dynamic and complex environment.
Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery of projects within scope and budget.
Cultural Competency: Deep understanding of and sensitivity to the diverse cultural, socio-economic, and other various backgrounds of community members and stakeholders.
Willingness to work a flexible schedule with occasional evening and weekend hours.
The Digital Engagement Coordinator is one of five coordinators managing a team of Community Resource Corps AmeriCorps members who conduct outreach and engagement across the city. In addition to supervising members, the Digital Engagement Coordinator is one of two coordinators focused on ensuring members are accurately and effectively connecting residents to resources by focusing on providing training and support for outreach projects and supporting members to use digital engagement platforms.
AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps works with communities and supports a variety of public-private partnerships and governmental collaborations to address local challenges through service.
Pennsylvania’s state service commission, PennSERVE, is a grantmaking partner of the AmeriCorps agency. PennSERVE awards approximately $12 million in federal funding from the AmeriCorps agency to AmeriCorps programs in Pennsylvania. PennSERVE supports the Community Resource Corps directly in AmeriCorps program development and implementation through targeted training, technical assistance, and monitoring.
The Community Resource Corps AmeriCorps Program aims to:
Connect residents to life-sustaining benefits and resources.
Serve as a workforce development opportunity for Community Resource Corps AmeriCorps Members
Build the City of Philadelphia’s capacity for strategic community engagement
Essential Functions
This position works in-person with availability for flexible hours including evening and weekend hours. This position works five days per week, Tuesdays to Saturdays, typically from 9:00 am – 5:00 pm. Saturdays would be worked offsite, whether at community events, or conducting outreach initiatives in Philadelphia communities. A valid driver’s license is required in this role, as the CRC Digital Engagement Coordinator may be asked to conduct site visits, and drive City vehicles to events with CRC staff and/or CRC members.
The Digital Engagement Coordinator’s responsibilities include, but are not limited to:
Supervise a team of 5-8 AmeriCorps membersConduct regular one-on-one check-in meetings with each member
Schedule and host regular team meetings with members
Review, correct, and approve member timesheets
Monitor member hours and support members to stay on track for term completion
Coach members to adjust to service site culture and professional norms
Support members to identify and plan for goals beyond service term
Hold members accountable for meeting outreach goals
Positively recognize members who are meeting program expectations
Maintain documentation in member files
Ensure members remain in compliance with CRC/CEO and PennSERVE/AmeriCorps guidelines
Work with CRC team to foster a collaborative and supportive environment across the CRC program, includingParticipation in regular team meetings
Consistent and timely communication regarding members, program activities, and schedule updates
Discussing program policies and member situations with team to ensure fair and equitable treatment for all members
Collaborate with CEO staff as needed
Collaborate with CRC team and project partners to design and implement outreach projectsDevelop expertise on assistance programs CRC is responsible for promoting, including understanding of:Who the program is intended to serve
Strategies for targeted outreach to eligible residents/communities
How the program is administered including application process
Develop outreach strategy for projectsCoordinate with Data team and program manager on outreach scripts.
Manage phone banks.
Manage and update lists/searches to update phone banks.
Provide ongoing training and support to CRC members for quality assurance in outreach projects
Develop guidance to train and reinforce to members best practices for digital outreach, including but not limited to:Phone banking
Text banking
Emailing
Use VAN for:Creating lists for phone and text outreach
Sharing regular updates with CRC team on member outreach efforts
Reviewing member calls for quality control and developing refresher trainings as needed
Use Peerly for:Setting up and assigning text campaigns
Serve as point person for troubleshooting issues with:VAN, MiniVAN, Peerly, Google Voice
City-issued devices including laptops, hotspots, headsets
Phila.gov accounts (Outlook, Teams)
Receiving incoming calls to main CRC line and directing to appropriate member for follow-up
Monitoring CRC email inbox and directing inquiries to appropriate staff
Working with communications teams to develop materials for outreach projects
Understanding the duties of the Field Engagement Coordinator and covering as necessary.
Other duties as assigned
Competencies, Knowledge, Skills and Abilities
Leadership and Team Management: Demonstrated ability to lead and motivate a team, foster a collaborative environment, and drive team performance toward shared goals. This includes knowledge around workforce development best practices.
Strategic Thinking and Planning: Strong capability in strategic planning and execution, with the ability to develop and implement effective programs and initiatives that align with the organization's mission and community needs.
Stakeholder Engagement: Excellent skills in building and maintaining relationships with a variety of stakeholders, including community leaders, partners, and funders, to enhance program reach and impact.
Communication: Exceptional verbal and written communication skills, capable of effectively articulating program goals, engaging diverse audiences, and advocating for community needs.
Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex problems, ensuring data-driven decision-making processes guide program improvements.
Adaptability and Flexibility: Competent in adapting to changes and challenges, managing multiple priorities, and remaining flexible in a dynamic and complex environment.
Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery of projects within scope and budget.
Cultural Competency: Deep understanding of and sensitivity to the diverse cultural, socio-economic, and other various backgrounds of community members and stakeholders.
Willingness to work a flexible schedule with occasional evening and weekend hours.
Reference: 199167487
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