Overview:

Supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between customer, Operation Manager, and security officers. Supervise site staff, providing coaching, recognition, and discipline within approved empowerment range.

Essential Functions:/ Supervise day-do-day operations at the site. Depth and range of the following may depend on the size of the site.

Responsibilities:

Communicate staffing needs to Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.

Assure that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)

Assure that employee grievances are heard with help from appropriate district or region HR support employees and Operations Manager).

Assist with the communication and enforcement of company and union policies

Provide the basis of a great place to work by treating staff with respect.

Assists Site Manager identify, meet, and exceed the needs of the customer.

Meet all contractual scheduled hours with a minimum of unbilled overtime.

Coordinate and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.

Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.

Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.

Capably utilize VALIANT for scheduling and billing, and to produce reports that require interpretation and action for effective business management.

Enforce Gateway Group One policies as outlined in the handbooks and executive memos.

Has a neat, professional appearance and comes to work in complete and clean assigned uniform.

Has a friendly and professional demeanor and provides quality customer service.

Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.

Understands and successfully executes his/her post orders including enforcement of client and company policies, rules, and regulations

Qualifications:

High School Diploma or GED.

Generally, one year of security and supervisory experience.

Computer literate (Microsoft Word, Excel, e-mail, internet, etc.).

Excellent verbal and written skills.

Problem identification and solving skills.

Ability to make good decisions (judgement and common sense).

Financial / mathematical aptitude.

Ability to deal with internal and external customers.

Ability to work a flexible schedule and to work evenings, weekends and holidays as requested.

Reliable transportation to get to work site.

Motivated, and able to work well independently and in a team environment.