Support Technician
Posted on Oct 7, 2024 by Ellucian
Poplarville, MS
Insurance
Immediate Start
Annual Salary
Full-Time
Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
The IT Support Technician provides tier one and tier two support, at multiple sites for Pearl River Community College. The Office of Information Technology, Technical Services team provides first-class IT support and customer service to faculty, staff, and students. We strive to provide Pearl River Community College with professional and courteous service for all IT related needs. This position does require to be onsite in Poplarville, MS.
Where you will make an impact
Troubleshoot a broad range of Windows and Apple hardware and software
Supporting computers and peripherals in a networked, domain-joined environment
Supporting Office 365
Utilizes SCCM/PDQ/WDS to deploy system images and software packages
Personal ticket queue management, prioritizing support tickets as needed
Serves as an escalation point for student work study’s
Coordinate activities with other OIT team members
Development and maintenance of training materials
Assist with a variety of projects
Collaborates with other team members to identify and implement process improvements
Active Directory users, computers and printer object management
Completes, maintains, and processes pertinent paperwork and records
Keeps abreast of industry trends and issues
Work hours may include night, weekends, and holidays
Performs other duties as assigned
Practice good observation skills, monitor conference room states and address issues proactively
Provide preventative maintenance on all related equipment
Organize and manage workflow for supported events
Support other miscellaneous requests
Provide solutions and input for installation or connectivity failures associated with equipment
Performs other duties as assigned
What you will bring
2+ years of related work experience
Excellent customer service skills
Previous experience with a service desk platform / Ticketing system (Service Now)
General understanding of networking principles/troubleshooting
Advanced knowledge troubleshooting Windows and Apple computers (both hardware and software)
Strong mentoring and training skills
Excellent oral, written, and interpersonal communication and presentation skills
Ability to multitask in a fast-paced environment
Ability to position self to maintain equipment in various locations, including under desks
Ability to transverse to various locations throughout the College
Ability to move equipment weighing up to 50 lbs. to locations throughout the College
Reliable transportation – occasional travel to other Pearl River Community College campuses is required
Must have at least 2 years of experience with computer based image projection
What makes #Ellucianlife:
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
#LI-PK1
#LI-onsite
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
The IT Support Technician provides tier one and tier two support, at multiple sites for Pearl River Community College. The Office of Information Technology, Technical Services team provides first-class IT support and customer service to faculty, staff, and students. We strive to provide Pearl River Community College with professional and courteous service for all IT related needs. This position does require to be onsite in Poplarville, MS.
Where you will make an impact
Troubleshoot a broad range of Windows and Apple hardware and software
Supporting computers and peripherals in a networked, domain-joined environment
Supporting Office 365
Utilizes SCCM/PDQ/WDS to deploy system images and software packages
Personal ticket queue management, prioritizing support tickets as needed
Serves as an escalation point for student work study’s
Coordinate activities with other OIT team members
Development and maintenance of training materials
Assist with a variety of projects
Collaborates with other team members to identify and implement process improvements
Active Directory users, computers and printer object management
Completes, maintains, and processes pertinent paperwork and records
Keeps abreast of industry trends and issues
Work hours may include night, weekends, and holidays
Performs other duties as assigned
Practice good observation skills, monitor conference room states and address issues proactively
Provide preventative maintenance on all related equipment
Organize and manage workflow for supported events
Support other miscellaneous requests
Provide solutions and input for installation or connectivity failures associated with equipment
Performs other duties as assigned
What you will bring
2+ years of related work experience
Excellent customer service skills
Previous experience with a service desk platform / Ticketing system (Service Now)
General understanding of networking principles/troubleshooting
Advanced knowledge troubleshooting Windows and Apple computers (both hardware and software)
Strong mentoring and training skills
Excellent oral, written, and interpersonal communication and presentation skills
Ability to multitask in a fast-paced environment
Ability to position self to maintain equipment in various locations, including under desks
Ability to transverse to various locations throughout the College
Ability to move equipment weighing up to 50 lbs. to locations throughout the College
Reliable transportation – occasional travel to other Pearl River Community College campuses is required
Must have at least 2 years of experience with computer based image projection
What makes #Ellucianlife:
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
#LI-PK1
#LI-onsite
Reference: 199207088
https://jobs.careeraddict.com/post/95991424
Support Technician
Posted on Oct 7, 2024 by Ellucian
Poplarville, MS
Insurance
Immediate Start
Annual Salary
Full-Time
Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
The IT Support Technician provides tier one and tier two support, at multiple sites for Pearl River Community College. The Office of Information Technology, Technical Services team provides first-class IT support and customer service to faculty, staff, and students. We strive to provide Pearl River Community College with professional and courteous service for all IT related needs. This position does require to be onsite in Poplarville, MS.
Where you will make an impact
Troubleshoot a broad range of Windows and Apple hardware and software
Supporting computers and peripherals in a networked, domain-joined environment
Supporting Office 365
Utilizes SCCM/PDQ/WDS to deploy system images and software packages
Personal ticket queue management, prioritizing support tickets as needed
Serves as an escalation point for student work study’s
Coordinate activities with other OIT team members
Development and maintenance of training materials
Assist with a variety of projects
Collaborates with other team members to identify and implement process improvements
Active Directory users, computers and printer object management
Completes, maintains, and processes pertinent paperwork and records
Keeps abreast of industry trends and issues
Work hours may include night, weekends, and holidays
Performs other duties as assigned
Practice good observation skills, monitor conference room states and address issues proactively
Provide preventative maintenance on all related equipment
Organize and manage workflow for supported events
Support other miscellaneous requests
Provide solutions and input for installation or connectivity failures associated with equipment
Performs other duties as assigned
What you will bring
2+ years of related work experience
Excellent customer service skills
Previous experience with a service desk platform / Ticketing system (Service Now)
General understanding of networking principles/troubleshooting
Advanced knowledge troubleshooting Windows and Apple computers (both hardware and software)
Strong mentoring and training skills
Excellent oral, written, and interpersonal communication and presentation skills
Ability to multitask in a fast-paced environment
Ability to position self to maintain equipment in various locations, including under desks
Ability to transverse to various locations throughout the College
Ability to move equipment weighing up to 50 lbs. to locations throughout the College
Reliable transportation – occasional travel to other Pearl River Community College campuses is required
Must have at least 2 years of experience with computer based image projection
What makes #Ellucianlife:
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
#LI-PK1
#LI-onsite
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
The IT Support Technician provides tier one and tier two support, at multiple sites for Pearl River Community College. The Office of Information Technology, Technical Services team provides first-class IT support and customer service to faculty, staff, and students. We strive to provide Pearl River Community College with professional and courteous service for all IT related needs. This position does require to be onsite in Poplarville, MS.
Where you will make an impact
Troubleshoot a broad range of Windows and Apple hardware and software
Supporting computers and peripherals in a networked, domain-joined environment
Supporting Office 365
Utilizes SCCM/PDQ/WDS to deploy system images and software packages
Personal ticket queue management, prioritizing support tickets as needed
Serves as an escalation point for student work study’s
Coordinate activities with other OIT team members
Development and maintenance of training materials
Assist with a variety of projects
Collaborates with other team members to identify and implement process improvements
Active Directory users, computers and printer object management
Completes, maintains, and processes pertinent paperwork and records
Keeps abreast of industry trends and issues
Work hours may include night, weekends, and holidays
Performs other duties as assigned
Practice good observation skills, monitor conference room states and address issues proactively
Provide preventative maintenance on all related equipment
Organize and manage workflow for supported events
Support other miscellaneous requests
Provide solutions and input for installation or connectivity failures associated with equipment
Performs other duties as assigned
What you will bring
2+ years of related work experience
Excellent customer service skills
Previous experience with a service desk platform / Ticketing system (Service Now)
General understanding of networking principles/troubleshooting
Advanced knowledge troubleshooting Windows and Apple computers (both hardware and software)
Strong mentoring and training skills
Excellent oral, written, and interpersonal communication and presentation skills
Ability to multitask in a fast-paced environment
Ability to position self to maintain equipment in various locations, including under desks
Ability to transverse to various locations throughout the College
Ability to move equipment weighing up to 50 lbs. to locations throughout the College
Reliable transportation – occasional travel to other Pearl River Community College campuses is required
Must have at least 2 years of experience with computer based image projection
What makes #Ellucianlife:
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
#LI-PK1
#LI-onsite
Reference: 199207088
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