Intake Coordinator/Compliance Specialist
Posted on Oct 7, 2024 by Alera Group
Mount Laurel, NJ
Other
Immediate Start
Annual Salary
Full-Time
Overview:
AbSolve Absence Solutions, an Alera Group Company is seeking a Customer Service Specialist/Intake Coordinator to join our team.
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
In a telephonic customer service environment, the Customer Service Specialist/Intake Coordinator works as an important part of the team by providing an exceptional customer experience. Customer Service Specialists/Intake Coordinators will be the "first response" for employers and employees in need and must demonstrate a caring, responsive, and problem-solving attitude at all times.
Responsibilities:
Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims
Receive and triage incoming communications to determine nature of callers’ request
Assist employees in navigating the leave of absence/disability claim process and facilitates transfers to other areas when appropriate
Collect all pertinent information from employees and enter that information accurately into the claims system
Verify employee eligibility for coverage/benefits through the claims system/software and enter all pertinent information timely, completely, and accurately
Understand and respect the sensitivity and confidential nature of issues discussed and information handled
Exercise careful discretion when collecting, discussing, and documenting any/all information
Request employee leave policy kits and any other necessary information from employers and third parties
Redirect quality of care/service complaints to contact center manager
Provide requests for information, explanation of benefits, etc. to the correct operational area within the claims department
Send acknowledgement and authorization correspondence timely, ensures all incoming claims are processed in accordance with regulatory requirements and adheres to mandated compliance timeframes.
Are responsible for handling incoming emails, faxes and retrieving voice mail messages accurately and timely daily.
Performs project work and other related duties as assigned or required
Qualifications:
Demonstrate critical thinking in activities requiring analysis, investigation, and/or planning
Strong problem solving and analytical skills
Ability to work independently
Comfortable working with multiple priorities in a changing environment
New hires should live a commutable distance from the site the role is posted in
Equal Opportunity Employment:
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the prior to applying.
#LI-KC1
#LI-Hybrid
AbSolve Absence Solutions, an Alera Group Company is seeking a Customer Service Specialist/Intake Coordinator to join our team.
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
In a telephonic customer service environment, the Customer Service Specialist/Intake Coordinator works as an important part of the team by providing an exceptional customer experience. Customer Service Specialists/Intake Coordinators will be the "first response" for employers and employees in need and must demonstrate a caring, responsive, and problem-solving attitude at all times.
Responsibilities:
Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims
Receive and triage incoming communications to determine nature of callers’ request
Assist employees in navigating the leave of absence/disability claim process and facilitates transfers to other areas when appropriate
Collect all pertinent information from employees and enter that information accurately into the claims system
Verify employee eligibility for coverage/benefits through the claims system/software and enter all pertinent information timely, completely, and accurately
Understand and respect the sensitivity and confidential nature of issues discussed and information handled
Exercise careful discretion when collecting, discussing, and documenting any/all information
Request employee leave policy kits and any other necessary information from employers and third parties
Redirect quality of care/service complaints to contact center manager
Provide requests for information, explanation of benefits, etc. to the correct operational area within the claims department
Send acknowledgement and authorization correspondence timely, ensures all incoming claims are processed in accordance with regulatory requirements and adheres to mandated compliance timeframes.
Are responsible for handling incoming emails, faxes and retrieving voice mail messages accurately and timely daily.
Performs project work and other related duties as assigned or required
Qualifications:
Demonstrate critical thinking in activities requiring analysis, investigation, and/or planning
Strong problem solving and analytical skills
Ability to work independently
Comfortable working with multiple priorities in a changing environment
New hires should live a commutable distance from the site the role is posted in
Equal Opportunity Employment:
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the prior to applying.
#LI-KC1
#LI-Hybrid
Reference: 199992596
https://jobs.careeraddict.com/post/95964739
Intake Coordinator/Compliance Specialist
Posted on Oct 7, 2024 by Alera Group
Mount Laurel, NJ
Other
Immediate Start
Annual Salary
Full-Time
Overview:
AbSolve Absence Solutions, an Alera Group Company is seeking a Customer Service Specialist/Intake Coordinator to join our team.
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
In a telephonic customer service environment, the Customer Service Specialist/Intake Coordinator works as an important part of the team by providing an exceptional customer experience. Customer Service Specialists/Intake Coordinators will be the "first response" for employers and employees in need and must demonstrate a caring, responsive, and problem-solving attitude at all times.
Responsibilities:
Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims
Receive and triage incoming communications to determine nature of callers’ request
Assist employees in navigating the leave of absence/disability claim process and facilitates transfers to other areas when appropriate
Collect all pertinent information from employees and enter that information accurately into the claims system
Verify employee eligibility for coverage/benefits through the claims system/software and enter all pertinent information timely, completely, and accurately
Understand and respect the sensitivity and confidential nature of issues discussed and information handled
Exercise careful discretion when collecting, discussing, and documenting any/all information
Request employee leave policy kits and any other necessary information from employers and third parties
Redirect quality of care/service complaints to contact center manager
Provide requests for information, explanation of benefits, etc. to the correct operational area within the claims department
Send acknowledgement and authorization correspondence timely, ensures all incoming claims are processed in accordance with regulatory requirements and adheres to mandated compliance timeframes.
Are responsible for handling incoming emails, faxes and retrieving voice mail messages accurately and timely daily.
Performs project work and other related duties as assigned or required
Qualifications:
Demonstrate critical thinking in activities requiring analysis, investigation, and/or planning
Strong problem solving and analytical skills
Ability to work independently
Comfortable working with multiple priorities in a changing environment
New hires should live a commutable distance from the site the role is posted in
Equal Opportunity Employment:
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the prior to applying.
#LI-KC1
#LI-Hybrid
AbSolve Absence Solutions, an Alera Group Company is seeking a Customer Service Specialist/Intake Coordinator to join our team.
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
In a telephonic customer service environment, the Customer Service Specialist/Intake Coordinator works as an important part of the team by providing an exceptional customer experience. Customer Service Specialists/Intake Coordinators will be the "first response" for employers and employees in need and must demonstrate a caring, responsive, and problem-solving attitude at all times.
Responsibilities:
Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims
Receive and triage incoming communications to determine nature of callers’ request
Assist employees in navigating the leave of absence/disability claim process and facilitates transfers to other areas when appropriate
Collect all pertinent information from employees and enter that information accurately into the claims system
Verify employee eligibility for coverage/benefits through the claims system/software and enter all pertinent information timely, completely, and accurately
Understand and respect the sensitivity and confidential nature of issues discussed and information handled
Exercise careful discretion when collecting, discussing, and documenting any/all information
Request employee leave policy kits and any other necessary information from employers and third parties
Redirect quality of care/service complaints to contact center manager
Provide requests for information, explanation of benefits, etc. to the correct operational area within the claims department
Send acknowledgement and authorization correspondence timely, ensures all incoming claims are processed in accordance with regulatory requirements and adheres to mandated compliance timeframes.
Are responsible for handling incoming emails, faxes and retrieving voice mail messages accurately and timely daily.
Performs project work and other related duties as assigned or required
Qualifications:
Demonstrate critical thinking in activities requiring analysis, investigation, and/or planning
Strong problem solving and analytical skills
Ability to work independently
Comfortable working with multiple priorities in a changing environment
New hires should live a commutable distance from the site the role is posted in
Equal Opportunity Employment:
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the prior to applying.
#LI-KC1
#LI-Hybrid
Reference: 199992596
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