Unit Description:

Sodexo is seeking a Retail Manager 2 for Yale New Haven Hospital, Saint Raphael Campus in New Haven, CT.

The Retail Manager 2 will oversee front and back of house retail operations. Reporting to the General Manager, this position will oversee three retail managers, multiple venues and approximately 25 union, frontline staff. Responsibilities include retail menu and promotion development, cash handling, driving retail sales, KPI attainment, client and Sodexo budget creation and adherence, c-suite relationships at the local hospital and health system level, and overall coordination and delivery of Sodexo's programs and high standards for this prestigious client organization.

The successful candidate for this role will:

motivate, coach, mentor and develop frontline (hourly-paid), staff;

provide stellar customer service;

oversee cash handing processes, and POS programming and maintenance;

ensure company food and physical safety programs and standards are followed;

conduct retail brand standard audits (in-house and national brands);

maintain integrity of retail branded concept standards (national and in-house brands);

manage the opening and closing the operation as well daily retail food service operations;

ensure all needed signage (including digital) is in place;

manage vendor relationships and compliance; and/or

maintain all product merchandising, marketing, and ordering standards are in place.

Key Duties:

ensure there is a zero-harm mindset for ourselves, our customers, our food & employees

direct daily operations of food quality & customer service in a retail food operation that may include branded concepts and ensuring that employees have appropriate equipment, supplies and resources

manage cash handling protocols & control procedures according to Sodexo policies

maintain client satisfaction for food quality & customer service

be accountable for the execution of service quality by maintaining the highest level of delivery

supervise day-to-day work activities of food service workers, supervisors & managers

Click to learn more about Yale New Haven Health System

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements:

Basic Education Requirement - High School Diploma or GED or Equivalent

Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.