Site Support Specialist
Posted on Oct 7, 2024 by Ogletree Deakins
Saint Louis County, MO
Insurance
Immediate Start
Annual Salary
Full-Time
Position Summary:
Our St. Louis, MO office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department. The Site Support Specialist’s primary responsibilities are 1) the front-line PC/LAN and software support for 35+ end-users in the St. Louis office; and 2) the development, coordination and support of webinars, recordings and training sessions. Duties include developing training materials, scheduling of studio time, setup and testing, supporting and recording sessions, media production and the maintenance and upkeep of equipment. Regular schedule is 8:30AM-5:30PM Monday through Friday with some overtime as needed. As part of the West Region Technology Support team, assist with providing technology support to offices in the Central Region, including travel to these locations as needed. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiatives
Essential Functions:
Studio Support and Coordination
Develop PowerPoint TurningPoint presentations
Set up studio for use with technology services (e.g. presentations, network connections, Webex event center and training center)
Operate Audio Video equipment and Presentation software during events.
Maintain Audio and Video and computer equipment.
Coordination, planning and arrangement of live events such as seminars
Technology Site Support
Front-line desktop support for technology related issues and requests. Ensure end-users are supported quickly and efficiently for incidents, problems, and requests.
User administration including new employee onboarding and offboarding.
Keeps accurate inventory of supported office’s equipment
Regularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.
Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.
Works with other IT Department teams and firm departments in performing tasks associated with firm technology
Participates in projects that may require travel to other firm offices
Contributes to the good of the IT Department, local office(s), and the entire firm; adds value to the operations of the local (home-based) office and the firm
The following are some of the technologies used in the office that would be supported by the Site Support Specialist:
Studio Technology: Microphones, Headsets, Speakers/Sound System, Video Cameras, Video Displays, Teleprompters, Webex Event Center and Training Center or similar web platforms, Microsoft PowerPoint, TurningPoint
PC Systems: Dell desktops and HP and Lenovo laptops
LAN Devices: Cisco switches, modems, APC UPSs, PDUs, Dell Windows servers
Office Machines: Ricoh and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipment
Desktop Software: Windows 10, Microsoft Office, FileSite (Document Management System), SCCM
Telephony
Mobile Device Setup and Support
Requirements:
4+ years experience in a technical support position
4+ years Audio/Visual support and coordination experience.
Experience with web conferencing tools (WebEx a plus)
Experience with Microsoft PowerPoint and TurningPoint presentation best practices.
Strong organizational skills. Independent
Strong interpersonal and customer service skills.
Superior troubleshooting and problem solving skills
Good understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software.
Law firm experience a major plus.
Relative technology certification a plus.
Media production experience preferred
Document Management/Interwoven 8.x experience preferred
Smartphone (android, iPhone) provision and troubleshooting preferred
Please note, we are not working with outside recruiters for this position.
Benefits:
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm Overview:
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Our St. Louis, MO office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department. The Site Support Specialist’s primary responsibilities are 1) the front-line PC/LAN and software support for 35+ end-users in the St. Louis office; and 2) the development, coordination and support of webinars, recordings and training sessions. Duties include developing training materials, scheduling of studio time, setup and testing, supporting and recording sessions, media production and the maintenance and upkeep of equipment. Regular schedule is 8:30AM-5:30PM Monday through Friday with some overtime as needed. As part of the West Region Technology Support team, assist with providing technology support to offices in the Central Region, including travel to these locations as needed. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiatives
Essential Functions:
Studio Support and Coordination
Develop PowerPoint TurningPoint presentations
Set up studio for use with technology services (e.g. presentations, network connections, Webex event center and training center)
Operate Audio Video equipment and Presentation software during events.
Maintain Audio and Video and computer equipment.
Coordination, planning and arrangement of live events such as seminars
Technology Site Support
Front-line desktop support for technology related issues and requests. Ensure end-users are supported quickly and efficiently for incidents, problems, and requests.
User administration including new employee onboarding and offboarding.
Keeps accurate inventory of supported office’s equipment
Regularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.
Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.
Works with other IT Department teams and firm departments in performing tasks associated with firm technology
Participates in projects that may require travel to other firm offices
Contributes to the good of the IT Department, local office(s), and the entire firm; adds value to the operations of the local (home-based) office and the firm
The following are some of the technologies used in the office that would be supported by the Site Support Specialist:
Studio Technology: Microphones, Headsets, Speakers/Sound System, Video Cameras, Video Displays, Teleprompters, Webex Event Center and Training Center or similar web platforms, Microsoft PowerPoint, TurningPoint
PC Systems: Dell desktops and HP and Lenovo laptops
LAN Devices: Cisco switches, modems, APC UPSs, PDUs, Dell Windows servers
Office Machines: Ricoh and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipment
Desktop Software: Windows 10, Microsoft Office, FileSite (Document Management System), SCCM
Telephony
Mobile Device Setup and Support
Requirements:
4+ years experience in a technical support position
4+ years Audio/Visual support and coordination experience.
Experience with web conferencing tools (WebEx a plus)
Experience with Microsoft PowerPoint and TurningPoint presentation best practices.
Strong organizational skills. Independent
Strong interpersonal and customer service skills.
Superior troubleshooting and problem solving skills
Good understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software.
Law firm experience a major plus.
Relative technology certification a plus.
Media production experience preferred
Document Management/Interwoven 8.x experience preferred
Smartphone (android, iPhone) provision and troubleshooting preferred
Please note, we are not working with outside recruiters for this position.
Benefits:
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm Overview:
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Reference: 200031892
https://jobs.careeraddict.com/post/95925848
Site Support Specialist
Posted on Oct 7, 2024 by Ogletree Deakins
Saint Louis County, MO
Insurance
Immediate Start
Annual Salary
Full-Time
Position Summary:
Our St. Louis, MO office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department. The Site Support Specialist’s primary responsibilities are 1) the front-line PC/LAN and software support for 35+ end-users in the St. Louis office; and 2) the development, coordination and support of webinars, recordings and training sessions. Duties include developing training materials, scheduling of studio time, setup and testing, supporting and recording sessions, media production and the maintenance and upkeep of equipment. Regular schedule is 8:30AM-5:30PM Monday through Friday with some overtime as needed. As part of the West Region Technology Support team, assist with providing technology support to offices in the Central Region, including travel to these locations as needed. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiatives
Essential Functions:
Studio Support and Coordination
Develop PowerPoint TurningPoint presentations
Set up studio for use with technology services (e.g. presentations, network connections, Webex event center and training center)
Operate Audio Video equipment and Presentation software during events.
Maintain Audio and Video and computer equipment.
Coordination, planning and arrangement of live events such as seminars
Technology Site Support
Front-line desktop support for technology related issues and requests. Ensure end-users are supported quickly and efficiently for incidents, problems, and requests.
User administration including new employee onboarding and offboarding.
Keeps accurate inventory of supported office’s equipment
Regularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.
Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.
Works with other IT Department teams and firm departments in performing tasks associated with firm technology
Participates in projects that may require travel to other firm offices
Contributes to the good of the IT Department, local office(s), and the entire firm; adds value to the operations of the local (home-based) office and the firm
The following are some of the technologies used in the office that would be supported by the Site Support Specialist:
Studio Technology: Microphones, Headsets, Speakers/Sound System, Video Cameras, Video Displays, Teleprompters, Webex Event Center and Training Center or similar web platforms, Microsoft PowerPoint, TurningPoint
PC Systems: Dell desktops and HP and Lenovo laptops
LAN Devices: Cisco switches, modems, APC UPSs, PDUs, Dell Windows servers
Office Machines: Ricoh and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipment
Desktop Software: Windows 10, Microsoft Office, FileSite (Document Management System), SCCM
Telephony
Mobile Device Setup and Support
Requirements:
4+ years experience in a technical support position
4+ years Audio/Visual support and coordination experience.
Experience with web conferencing tools (WebEx a plus)
Experience with Microsoft PowerPoint and TurningPoint presentation best practices.
Strong organizational skills. Independent
Strong interpersonal and customer service skills.
Superior troubleshooting and problem solving skills
Good understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software.
Law firm experience a major plus.
Relative technology certification a plus.
Media production experience preferred
Document Management/Interwoven 8.x experience preferred
Smartphone (android, iPhone) provision and troubleshooting preferred
Please note, we are not working with outside recruiters for this position.
Benefits:
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm Overview:
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Our St. Louis, MO office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department. The Site Support Specialist’s primary responsibilities are 1) the front-line PC/LAN and software support for 35+ end-users in the St. Louis office; and 2) the development, coordination and support of webinars, recordings and training sessions. Duties include developing training materials, scheduling of studio time, setup and testing, supporting and recording sessions, media production and the maintenance and upkeep of equipment. Regular schedule is 8:30AM-5:30PM Monday through Friday with some overtime as needed. As part of the West Region Technology Support team, assist with providing technology support to offices in the Central Region, including travel to these locations as needed. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiatives
Essential Functions:
Studio Support and Coordination
Develop PowerPoint TurningPoint presentations
Set up studio for use with technology services (e.g. presentations, network connections, Webex event center and training center)
Operate Audio Video equipment and Presentation software during events.
Maintain Audio and Video and computer equipment.
Coordination, planning and arrangement of live events such as seminars
Technology Site Support
Front-line desktop support for technology related issues and requests. Ensure end-users are supported quickly and efficiently for incidents, problems, and requests.
User administration including new employee onboarding and offboarding.
Keeps accurate inventory of supported office’s equipment
Regularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.
Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.
Works with other IT Department teams and firm departments in performing tasks associated with firm technology
Participates in projects that may require travel to other firm offices
Contributes to the good of the IT Department, local office(s), and the entire firm; adds value to the operations of the local (home-based) office and the firm
The following are some of the technologies used in the office that would be supported by the Site Support Specialist:
Studio Technology: Microphones, Headsets, Speakers/Sound System, Video Cameras, Video Displays, Teleprompters, Webex Event Center and Training Center or similar web platforms, Microsoft PowerPoint, TurningPoint
PC Systems: Dell desktops and HP and Lenovo laptops
LAN Devices: Cisco switches, modems, APC UPSs, PDUs, Dell Windows servers
Office Machines: Ricoh and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipment
Desktop Software: Windows 10, Microsoft Office, FileSite (Document Management System), SCCM
Telephony
Mobile Device Setup and Support
Requirements:
4+ years experience in a technical support position
4+ years Audio/Visual support and coordination experience.
Experience with web conferencing tools (WebEx a plus)
Experience with Microsoft PowerPoint and TurningPoint presentation best practices.
Strong organizational skills. Independent
Strong interpersonal and customer service skills.
Superior troubleshooting and problem solving skills
Good understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software.
Law firm experience a major plus.
Relative technology certification a plus.
Media production experience preferred
Document Management/Interwoven 8.x experience preferred
Smartphone (android, iPhone) provision and troubleshooting preferred
Please note, we are not working with outside recruiters for this position.
Benefits:
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm Overview:
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Reference: 200031892
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