Role Summary:

Manage the production process from order placement, through manufacturing and delivery of finished goods, to ensure the on time delivery of quality garments.  Develop strategies to meet merchant expectations from both business and service perspectives.

Role Responsibilities:

Develop and adhere to production calendars. Analyze results regularly to look for opportunities.

Management of Supplier Base for a Corporate & Brand Perspective; review, maintain, and analyze all factory and brand reports highlighting areas of opportunity for improvements both internally and externally.

Help develop and monitor production capacities for vendors on a monthly basis with the intent to book production space as required

Manage TOP process/standards including status of vendors with regards to the release shipments prior to TOP approval and make recommendations accordingly

Manage QA process/standards in conjunction with the DC with regards to the release of shipments and make recommendations accordingly. Organize and implement a plan to suggest which suppliers can skip the QA step in the DC based on statistical performance

Manage Shipping Compliance results in conjunction with the DC to ensure suppliers are following required procedures as detailed in the Routing Guides and train suppliers further that do not meet the requirement consistently

Analyze lead time results for both Bulk Productions & Reorders on a regular basis. Help establish standards;  highlight and act upon opportunities within vendors lead times

Manage the Time and Action Process:

Be an expert in Production Lead-times globally and use the knowledge to challenge vendors, working to reduce when possible.

Manage all chase and reorders for the brand

Advise appropriate deliveries for finalizations

Manage all color and style assort dates with merchants to ensure both flexibility and on time deliveries

Manage the 2nd & 3rd Bulk fittings to ensure all final fits are approved prior to target approval date

Management of WIP:

Manage the order placement process to ensure the best possible deliveries are acquired

Set place dates for merchants when required

Monitor WIP for potential delivery issues—troubleshoot and offer workable strategic solutions

Monitor Production time & action dates and manage issues by exception

Manage other production related responsibilities such as chargebacks and fabric & trim liabilities

Ensure PO procedure is followed by Merchant Team and deadlines are met

Personnel Management:

Supervise the efforts of the production coordinators and assistants

Responsible for personnel duties regarding the team such as monitoring performance, training, providing motivation and constructive feedback

Identify and develop staff for succession planning

Develop and execute cross-functional training activities

Role Qualifications:

Ability to work with all levels of Management

Ability to think analytically and plan strategically to the needs of the business

Strong communication skills necessary to orchestrate the efforts of others, both inside and outside of the company, in order to achieve the desired end result

Organization skills to handle multiple tasks and reports and complete them within deadlines

Problem predicting and problem solving skills that allow for a proactive approach to the business

Education Requirement:   Bachelor’s degree in fashion related field

Experience Requirement:  5-7 years’ experience in apparel production and/or import business. 

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.