FACS Application Senior Support Rep
Posted on Oct 7, 2024 by Transworld Systems Inc.
Houston, TX
IT
Immediate Start
Annual Salary
Full-Time
Overview:
Work Location: This is a remote/work from home position.
Compensation: 60k-70k
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why should you consider TSI (part of TSI family of companies)?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
Participates as a member of an Information Technology technical team. Analyzes and evaluates functionality of existing and/or proposed IT systems/services, assists in problem analysis and submits recommendations for solution.
Provide technical guidance and support of the FACS application and its operation use for all TSI Operations branch offices.
Standardize and optimize the FACS application tools among the Operations offices.
Enforce policies and procedures related to FACS end users, user environment, directories, and security.
Responsible for creating and implementing FACS customizations to manage day to day business. Consult with users to determine the specifications needed.
Develop, test, document, and implement programming using FACS application programming tools and nonFACS tools to meet the functional specifications.
Execute system strategies for improved efficiencies.
Assist Computer Operators to plan, organize, and manage space allocation, security, safety, storage, and vendor relations.
Maintain security with regards to user environments on FACS.
Train end users on usage of software.
Respond to the needs and questions of FACS users concerning their access to resources on and the operation of FACS.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Participate in projects performed by the IT Department.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications:
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
Bachelor’s Degree preferred.
1 year of previous work related experience with FACS required. Report Writer and Enable skills desired.
2-3 years of previous work related experience with FACS preferred.
Crystal Reports experience preferred.
Proficient personal computer skills, including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Physical requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms
Occasionally lift and/or move up to 30lbs
For Remote Positions:
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection (no wifi, wifi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Pay Range:
USD $60,000.00 - USD $70,000.00 /Yr.
Work Location: This is a remote/work from home position.
Compensation: 60k-70k
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why should you consider TSI (part of TSI family of companies)?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
Participates as a member of an Information Technology technical team. Analyzes and evaluates functionality of existing and/or proposed IT systems/services, assists in problem analysis and submits recommendations for solution.
Provide technical guidance and support of the FACS application and its operation use for all TSI Operations branch offices.
Standardize and optimize the FACS application tools among the Operations offices.
Enforce policies and procedures related to FACS end users, user environment, directories, and security.
Responsible for creating and implementing FACS customizations to manage day to day business. Consult with users to determine the specifications needed.
Develop, test, document, and implement programming using FACS application programming tools and nonFACS tools to meet the functional specifications.
Execute system strategies for improved efficiencies.
Assist Computer Operators to plan, organize, and manage space allocation, security, safety, storage, and vendor relations.
Maintain security with regards to user environments on FACS.
Train end users on usage of software.
Respond to the needs and questions of FACS users concerning their access to resources on and the operation of FACS.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Participate in projects performed by the IT Department.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications:
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
Bachelor’s Degree preferred.
1 year of previous work related experience with FACS required. Report Writer and Enable skills desired.
2-3 years of previous work related experience with FACS preferred.
Crystal Reports experience preferred.
Proficient personal computer skills, including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Physical requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms
Occasionally lift and/or move up to 30lbs
For Remote Positions:
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection (no wifi, wifi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Pay Range:
USD $60,000.00 - USD $70,000.00 /Yr.
Reference: 200034613
https://jobs.careeraddict.com/post/95923152
FACS Application Senior Support Rep
Posted on Oct 7, 2024 by Transworld Systems Inc.
Houston, TX
IT
Immediate Start
Annual Salary
Full-Time
Overview:
Work Location: This is a remote/work from home position.
Compensation: 60k-70k
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why should you consider TSI (part of TSI family of companies)?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
Participates as a member of an Information Technology technical team. Analyzes and evaluates functionality of existing and/or proposed IT systems/services, assists in problem analysis and submits recommendations for solution.
Provide technical guidance and support of the FACS application and its operation use for all TSI Operations branch offices.
Standardize and optimize the FACS application tools among the Operations offices.
Enforce policies and procedures related to FACS end users, user environment, directories, and security.
Responsible for creating and implementing FACS customizations to manage day to day business. Consult with users to determine the specifications needed.
Develop, test, document, and implement programming using FACS application programming tools and nonFACS tools to meet the functional specifications.
Execute system strategies for improved efficiencies.
Assist Computer Operators to plan, organize, and manage space allocation, security, safety, storage, and vendor relations.
Maintain security with regards to user environments on FACS.
Train end users on usage of software.
Respond to the needs and questions of FACS users concerning their access to resources on and the operation of FACS.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Participate in projects performed by the IT Department.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications:
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
Bachelor’s Degree preferred.
1 year of previous work related experience with FACS required. Report Writer and Enable skills desired.
2-3 years of previous work related experience with FACS preferred.
Crystal Reports experience preferred.
Proficient personal computer skills, including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Physical requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms
Occasionally lift and/or move up to 30lbs
For Remote Positions:
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection (no wifi, wifi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Pay Range:
USD $60,000.00 - USD $70,000.00 /Yr.
Work Location: This is a remote/work from home position.
Compensation: 60k-70k
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why should you consider TSI (part of TSI family of companies)?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
Participates as a member of an Information Technology technical team. Analyzes and evaluates functionality of existing and/or proposed IT systems/services, assists in problem analysis and submits recommendations for solution.
Provide technical guidance and support of the FACS application and its operation use for all TSI Operations branch offices.
Standardize and optimize the FACS application tools among the Operations offices.
Enforce policies and procedures related to FACS end users, user environment, directories, and security.
Responsible for creating and implementing FACS customizations to manage day to day business. Consult with users to determine the specifications needed.
Develop, test, document, and implement programming using FACS application programming tools and nonFACS tools to meet the functional specifications.
Execute system strategies for improved efficiencies.
Assist Computer Operators to plan, organize, and manage space allocation, security, safety, storage, and vendor relations.
Maintain security with regards to user environments on FACS.
Train end users on usage of software.
Respond to the needs and questions of FACS users concerning their access to resources on and the operation of FACS.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Participate in projects performed by the IT Department.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications:
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
Bachelor’s Degree preferred.
1 year of previous work related experience with FACS required. Report Writer and Enable skills desired.
2-3 years of previous work related experience with FACS preferred.
Crystal Reports experience preferred.
Proficient personal computer skills, including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Physical requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms
Occasionally lift and/or move up to 30lbs
For Remote Positions:
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection (no wifi, wifi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Pay Range:
USD $60,000.00 - USD $70,000.00 /Yr.
Reference: 200034613
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