IT Trainer & Instructional Designer
Posted on Sep 24, 2019 by ESG Consulting
The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training across the 7 Georgia DOT Districts in the State of Georgia.- possibility of some travel is required as needed to GA satellite offices. All travel is reimbursed.
This requisition is for an Information Technology (IT) Instructional Designer.
Position will be based in Atlanta and responsible for developing and updating training content/materials and training remote trainers to deliver content to client employees. Candidate will be responsible for maintaining IT training material posted within Client websites and publishing web based training content within Oracle Learning Management System (LMS). Candidate will be working as a team member within the IT organization of the Client and report to a Team Leader/Supervisor.
Candidates will work with supporting IT team members (system architects, application developers, database, network, server, etc.) and interacting with business units to understand the technical/business functionality and develop technical training materials. Training content development will include developed in-house software and systems - (Training will be provided upon hire), vendor COTS products, vendor COTS-customized products, and vendor custom products implemented by client, Client IT primarily utilizes Microsoft (SQL Server, SharePoint, etc.), Oracle (Databases, Golden Gate, Hyperion, Primavera P6, OBIEE, etc.), and Esri (ArcGIS) based products integrated with internal data systems and systems architecture.
Adhere to the priorities, objectives, and guidance of Team Leader and IT management Participate in IT Projects to design and develop learning materials Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets Proactively and effectively communicate with Team Leader and IT management Creating engaging learning activities and compelling course content Working with subject matter experts and identifying target audience's training needs Developing training content to meet instructional goals/objectives Create practical examples that students can apply within their use of IT application/system in their work environment Applying tested instructional design theories, practice and methods Measure/test user knowledge retention and transfer Apply tested instructional design theories, practice and methods Create supporting material/media (audio, video, simulations, role plays, games etc.) Collect and maintain training data to support department key performance indicators Conduct training courses, customer webinars, on-site customer training, and user group sessions Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training Remain knowledgeable about clients IT applications and business strategies as related to training materials and courses Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences Provide user training support with IT product launches and go-lives Travel to client business locations (within State of Georgia) to conduct training Ability to maintain professionalism and order within the classroom to complete course objectives Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
Visual design skills and ability to storyboard
Ability to write effective copy, instructional text, audio scripts/video scripts
Ability to develop and instruct in the development of web based training
Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field
6+ years advanced skills with Microsoft Office
4+ years of experience with web based course delivery tools such as Captivate, Camtasia, and Lectora 4+ years of experience in the field of IT technical training and train-the-trainer training
4+ years of experience in developing role based end user training materials for IT applications/systems 1+ years of experience maintaining courses within Learning Management System
Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
Experience in course design and development
Experience in developing training content (eg user manuals, handouts, slides, exercises, and web based training)
Ability and flexibility to travel frequently within State of Georgia
Strong commitment to providing superior customer service
Excellent verbal and written communication skills
Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
Hands-on, can-do attitude
Oracle Learning Management System work experience
Experience with developing content for workforce teaching and instruction
Strong technical background in computers, application development, transportation, or government Familiarity with ITIL or REMEDY