Overview:

Do you want to take the next step in your security or operations career?

Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the country.  We’re small enough that you can make a real impact, but big enough that we can provide security at iconic locations like Willis Tower and Millennium Park. Visit us at to learn more!

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts in Green Bay / Wausau areas in WI. The position will report to a Portfolio Manager or Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned at their accounts.  MUST HAVE AT LEAST 2 YEARS OF MANAGERIAL EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.

Responsibilities:

Responsibilities for Field Operations Managers include but are not limited to:

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation

• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation

• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations

• Respond to any escalated security issues or emergency situations appropriately

• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.

• Work a flexible schedule to meet the needs of the business which includes weekends.

• Other duties as assigned

Qualifications:

Required Qualifications of Field Operations Managers:

• Must be at least 21 years of age.

• High School diploma or general education degree (GED)

• 2 years experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality

• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state accredited training requirements.

• Able to pass pre-employment drug screen and criminal background check.

• Able to read, write, speak, and understand English

• Able to meet physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

• Proficiency with Microsoft Office software

Preferred Qualifications of Field Operations Managers:

• Bi-lingual considered a plus.

Pay and Benefits for Field Operations Managers:

• $25.00 - $27.00 / hour based on experience

• Paid time off and paid holidays

• Medical and Dental insurance

• Opportunities for career growth and promotion

• Skills-enhancing training

EOE/M/F/D/V

#HP

#HP