Overview:

Manager, Practice Development is responsible for managing the Practice Development Specialist in their day-to-day operations, new hire training and supporting and or conducting virtual and in person training as needed within the organization. This position partners with the Sr. Director of Training and Development, Operations, Marketing, Human Resources, and other departments to audit the efficacy of training and identify any additional training and development needs.  Reporting to the Sr. Director of Training and Development, the Manager, Practice Development is a critical role in the development of FDAs, DAs, treatment coordinators, office managers, and other field support members.  

Skills Set:

Ability to influence and impact change within a high or low performing practice

Highly skilled communicator that can flex leadership and communication style dependent on the audience

Proven ability to efficiently lead and manage Practice Development Specialists

Demonstrates exceptional understanding of Expense Reports and other Reporting processes

Ability to diagnose and solve intermediate practice flow bottlenecks

Possesses high emotional intelligence and strong self-awareness to manage different personas and characters

Possesses effective time-management skills and are self-accountable to delivering results

Possesses strong working knowledge of all ACI’s practice management systems, insurance processes and clinical systems and processes

Responsibilities:

Key Responsibilities:

Management and Development of Practice Development Specialist Team

Training and Development

Team Support and Coordination

Compliance and Safety

Patient Care and Experience

Performance Evaluation

Documentation and Reporting

Additional Responsibilities:

Additional duties and responsibilities as assigned

Qualifications:

Qualifications:

Ability to travel monthly to any one of our affiliated dental practices for multiple consecutive days as needed or determined by the needs of the business

Strong leadership and organizational skills

Ability to continually motivate, coach and develop team members with integrity and professionalism

Support team members’ professional development by providing opportunities for training and growth

Experience with dentures and dental implants

Experience in Treatment Planning and Presenting Treatment Plans to support Case Acceptance

Must understand compliance with state dental practice requirements (i.e., X-ray requirements, OSHA training, Cone Beam Imaging etc.)

Experience with Dental Insurance and/or Medical Insurance

Excellent professional, interpersonal, and customer service skills

Ability to interact effectively and professionally with individuals at all levels.

Experience with PMS systems- for example Dentrix dental software, Eaglesoft

Detail-oriented, ability to multitask

Strong work ethic

Able to operate effectively independently

Great attitude and interpersonal skills

Excellent verbal, written and presentation skills

Excellent organization, planning, judgment, and time management skills

Highly Collaborative - Can effectively work as part of a team and work with others across the organization to achieve a common goal

Education and Experience

Associate’s degree or equivalent work experience. BS/BA- RDA, RDH degree highly preferred

2+ years of Direct Supervisory or Management experience

5+ years of Dental Field Experience

5+ years of Training experience

Experience with Microsoft Office products: Word, Excel, and Advanced PowerPoint