Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

Provide ongoing technical support and guidance to Futurex’s global customer base

Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry

Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data

Train customers on the Futurex product line and data security best practices

Help develop customer IT environments and provide project management services for custom initiatives

Write and maintain technical documentation released to the public

Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

3-5 years experience in a related IT field

Bachelor’s degree in cybersecurity, or a technical and/or business related major

Broad information technology background

Strong communication skills

Strong problem-solving skills

Flexibility to assist in several different departments of the company

STRONGLY PREFERRED

Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance

Experience with TCP/IP networking

Experience with multiple architectures and platforms

Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)

Experience with technical support, sales, or quality assurance

Benefits

Competitive compensation and opportunities for advancement

Opportunity to travel to worldwide destinations

Health, dental, vision, life, and short/long-term disability insurance

Paid vacation, holidays, and sick leave

Complimentary gym membership on Bulverde campus

Retirement plan with employer contribution match

Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green

Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals