Overview:

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities:

Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets.

Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams.

Helps train faculty on use of computer labs and in use of productivity software.

Assists students and instructors with the use of hardware, software, programming, and network during hybrid classes and during open lab hours.

Maintains inventory listings of computer lab hardware, software, and supplies.

Posts times of lab availability and class schedule

Maintains a professional environment, establish, and enforce lab and computing policies and procedures.

Prepares and submits monthly status reports.

Provides technology support to local library staff.

Maintains classroom and computer lab audio-visual equipment.

Special Projects as assigned.

All other duties as requested by supervisor.

Qualifications:

Education/ Experience

Bachelor’s degree or making progress in bachelor’s degree program.

Knowledge/ Skills/ Abilities

Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.

Strong customer service, communication, and organizational skills.

Must be able to multi-task and prioritize work.

Travel

Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.

Physical Demands

Extensive use of computers

Extensive time sitting and standing.

Able to lift to 10 lbs.

Maximum Salary:

USD $21,424.00/Yr.

Minimum Salary:

USD $17,139.00/Yr.