Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the AOG Department

Major Duties and Responsibilities

Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.

Ensure accurate and timely data entry into our operational system - process AWBs and BLs. 

Track and Trace Export and Import files and reporting.

Use operational workflows on daily basis.

Ensure arrival notices are communicated in timely manner to customer and overseas offices.

Ensure accurate and timely client and Service Providers billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs. 

Understand department process flow, looking for best practices to improve operational efficiency and productivity.

Ensure all customers standard operating procedures are in place and updated.

Meet KPI standards in accordance with the Company's procedure.

Overseas communications, timely responses to emails and phone requests (internal and external)

Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.

Reporting Structure

AOG Lead, Supervisor and Manager