Reservations Operations Specialist
Posted on Oct 6, 2024 by Canyon Ranch
Tucson, AZ
Travel & Tourism
Immediate Start
Annual Salary
Full-Time
Overview:
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.
Responsibilities:
Primary responsibility is to support the Reservations Sales Consultants and Supervisors in a variety of tasks including preparing confirmations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls. This position provides exceptional internal and external guest service - becoming an expert in processes and the products being sold at all Canyon Ranch locations.
Online Reservations: Actively manages the reservations made via Canyon Ranch's online booking engine. Entering information into various systems including the Property Management System (PMS) and Customer Relationship Management (CRM) system as well as creating shares as required. Following up the reservation process with making an outbound call to the guests and generating the confirmations.
COMP/YOUplay Reservations: Following guidelines to build approved business-related Complimentary reservations as well as YOUplay reservations for employees and their family members.
Administration: Working with the Leadership team to provide support in administrative and ad-hoc projects and other various other functions as needed such as processing the deposits on hold for one year as necessary and auditing reservations to ensure reservations are booked accurately.
Reservations: Making outbound calls, returning voicemails, and acting as a reservation agent during unusual peak times with booking both Spa Day and at times overnight guests.
Qualifications:
High School Diploma or equivalent required.
1-2 years of experience in sales or related field.
Strong interpersonal skills on the telephone demonstrating a confident, positive attitude.
Excellent written and verbal communication skills.
Stong attendion to detail and follow-up skills with ability to identify and resolve problems.
Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and vacation shifts
WHAT YOU’LL RECEIVE AS A COLLEAGUE
Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
A supportive and collaborative team environment
Opportunities for professional development and growth
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.
Responsibilities:
Primary responsibility is to support the Reservations Sales Consultants and Supervisors in a variety of tasks including preparing confirmations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls. This position provides exceptional internal and external guest service - becoming an expert in processes and the products being sold at all Canyon Ranch locations.
Online Reservations: Actively manages the reservations made via Canyon Ranch's online booking engine. Entering information into various systems including the Property Management System (PMS) and Customer Relationship Management (CRM) system as well as creating shares as required. Following up the reservation process with making an outbound call to the guests and generating the confirmations.
COMP/YOUplay Reservations: Following guidelines to build approved business-related Complimentary reservations as well as YOUplay reservations for employees and their family members.
Administration: Working with the Leadership team to provide support in administrative and ad-hoc projects and other various other functions as needed such as processing the deposits on hold for one year as necessary and auditing reservations to ensure reservations are booked accurately.
Reservations: Making outbound calls, returning voicemails, and acting as a reservation agent during unusual peak times with booking both Spa Day and at times overnight guests.
Qualifications:
High School Diploma or equivalent required.
1-2 years of experience in sales or related field.
Strong interpersonal skills on the telephone demonstrating a confident, positive attitude.
Excellent written and verbal communication skills.
Stong attendion to detail and follow-up skills with ability to identify and resolve problems.
Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and vacation shifts
WHAT YOU’LL RECEIVE AS A COLLEAGUE
Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
A supportive and collaborative team environment
Opportunities for professional development and growth
Reference: 203449937
https://jobs.careeraddict.com/post/95840798
Reservations Operations Specialist
Posted on Oct 6, 2024 by Canyon Ranch
Tucson, AZ
Travel & Tourism
Immediate Start
Annual Salary
Full-Time
Overview:
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.
Responsibilities:
Primary responsibility is to support the Reservations Sales Consultants and Supervisors in a variety of tasks including preparing confirmations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls. This position provides exceptional internal and external guest service - becoming an expert in processes and the products being sold at all Canyon Ranch locations.
Online Reservations: Actively manages the reservations made via Canyon Ranch's online booking engine. Entering information into various systems including the Property Management System (PMS) and Customer Relationship Management (CRM) system as well as creating shares as required. Following up the reservation process with making an outbound call to the guests and generating the confirmations.
COMP/YOUplay Reservations: Following guidelines to build approved business-related Complimentary reservations as well as YOUplay reservations for employees and their family members.
Administration: Working with the Leadership team to provide support in administrative and ad-hoc projects and other various other functions as needed such as processing the deposits on hold for one year as necessary and auditing reservations to ensure reservations are booked accurately.
Reservations: Making outbound calls, returning voicemails, and acting as a reservation agent during unusual peak times with booking both Spa Day and at times overnight guests.
Qualifications:
High School Diploma or equivalent required.
1-2 years of experience in sales or related field.
Strong interpersonal skills on the telephone demonstrating a confident, positive attitude.
Excellent written and verbal communication skills.
Stong attendion to detail and follow-up skills with ability to identify and resolve problems.
Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and vacation shifts
WHAT YOU’LL RECEIVE AS A COLLEAGUE
Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
A supportive and collaborative team environment
Opportunities for professional development and growth
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.
Responsibilities:
Primary responsibility is to support the Reservations Sales Consultants and Supervisors in a variety of tasks including preparing confirmations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls. This position provides exceptional internal and external guest service - becoming an expert in processes and the products being sold at all Canyon Ranch locations.
Online Reservations: Actively manages the reservations made via Canyon Ranch's online booking engine. Entering information into various systems including the Property Management System (PMS) and Customer Relationship Management (CRM) system as well as creating shares as required. Following up the reservation process with making an outbound call to the guests and generating the confirmations.
COMP/YOUplay Reservations: Following guidelines to build approved business-related Complimentary reservations as well as YOUplay reservations for employees and their family members.
Administration: Working with the Leadership team to provide support in administrative and ad-hoc projects and other various other functions as needed such as processing the deposits on hold for one year as necessary and auditing reservations to ensure reservations are booked accurately.
Reservations: Making outbound calls, returning voicemails, and acting as a reservation agent during unusual peak times with booking both Spa Day and at times overnight guests.
Qualifications:
High School Diploma or equivalent required.
1-2 years of experience in sales or related field.
Strong interpersonal skills on the telephone demonstrating a confident, positive attitude.
Excellent written and verbal communication skills.
Stong attendion to detail and follow-up skills with ability to identify and resolve problems.
Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and vacation shifts
WHAT YOU’LL RECEIVE AS A COLLEAGUE
Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
A supportive and collaborative team environment
Opportunities for professional development and growth
Reference: 203449937
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