Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc assignments. The ideal candidate has very strong communication and analytical skills and a passion for solving problems to provide excellent customer service.

Location: Hybrid on-site in San Jose, CA

Pay: Starting at $25/hour on W2

Responsibilities:

Function as the central resource for client's global customer data standards & policy

Collaborate with the team and work closely with our stakeholders and sales teams

Triage and help troubleshoot seller issues with their account assignments

Define and document resolution paths and other process improvement initiatives

Work consultatively with sales teams, via email or video, to understand and solve their customer data issues and inquiries 

Review and approve quarterly account to team changes requests

Resolve escalation issues sent from our partners, sellers, and implementation team

Coordinate and validate complex hierarchy change requests and help create compliant hierarchy structures for multiple sales teams

Maintain compliance with data integrity and security policies

Use judgment to make business decisions based on ambiguous cases, implement and interpret rules in gray areas

Requirements

BA or BS degree with 2+ years of experience or relevant experience

Strong professional etiquette, organizational skills and attention to detail

Excellent investigative and problem-solving skills with the ability to multitask, prioritize efficiently and thrive in a fast paced environment

Exceptional written and verbal skills

Process and policy oriented

Solid communication and customer service skills with an ability to resolve complicated inquiries

Adaptable to quickly learn new tools & change in processes

Ability to analyze data and produce insights (prior experience in account management and/or data governance preferred but not required)

Benefits

Subsidized Medical, Dental and Vision Insurance

401k

Paid Time Off

Employee Assistance Programs