Customer Service Representative (REF6529A)
Posted on Oct 6, 2024 by FPI Management, Inc.
Los Angeles, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description
• Property Name: The Villas at Woodland Hills
• 5807 CA-27, Woodland Hills, CA 91367, USA
• Full-Time
• Unit Count: 324
• Driver's License Required
The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director. The Customer Service Representative is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Pay: $22 - $23 / Hour
DUTIES AND RESPONSIBILITIES
Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification. Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.
Resident Needs and Complaints
Assist Community Director with resident needs and complaints.
Answer the telephone with a smile.
Establish and maintain the best possible occupancy through resident retention.
Strive for good resident/management relations, to retain desirable residents.
Call all residents within 7 days of move in to make sure they are happy in their new home.
Call all residents within 30 days of move in to check if they continue to enjoy their home.
Call all residents 60 days prior to the expiration of their lease to check if they continue to enjoy their home.
Call all residents with 48 hours of a service request to make sure the work was completed to their satisfaction.
Ensure the safety, comfort and privacy of all property residents.
Assist residents with the reporting and recording of maintenance needs.
Enter all maintenance needs into the accounting system.
Submit all recommended increases and promotional programs to the Portfolio Manager by the 10th of each month.
Respond to all email inquiries.
Check community email hourly, including e-mail in spam filter
Develop a Resident Retention Program
Monthly Newsletter
Resident Activities
Move in Welcome
Concierge Services
Develop a Lease Renewal Program
Lease Renewal Functions
Lease Renewal Increase Recommendations
Lease Renewal Promotional Programs
Other
Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
Comply with all Fair Housing Laws and FPI policies and procedures.
Promote a professional image by adhering to FPI Management's Dress Code Policy.
Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
Perform any and all functions as directed by the supervisor, including special project assistance.
• Property Name: The Villas at Woodland Hills
• 5807 CA-27, Woodland Hills, CA 91367, USA
• Full-Time
• Unit Count: 324
• Driver's License Required
The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director. The Customer Service Representative is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Pay: $22 - $23 / Hour
DUTIES AND RESPONSIBILITIES
Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification. Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.
Resident Needs and Complaints
Assist Community Director with resident needs and complaints.
Answer the telephone with a smile.
Establish and maintain the best possible occupancy through resident retention.
Strive for good resident/management relations, to retain desirable residents.
Call all residents within 7 days of move in to make sure they are happy in their new home.
Call all residents within 30 days of move in to check if they continue to enjoy their home.
Call all residents 60 days prior to the expiration of their lease to check if they continue to enjoy their home.
Call all residents with 48 hours of a service request to make sure the work was completed to their satisfaction.
Ensure the safety, comfort and privacy of all property residents.
Assist residents with the reporting and recording of maintenance needs.
Enter all maintenance needs into the accounting system.
Submit all recommended increases and promotional programs to the Portfolio Manager by the 10th of each month.
Respond to all email inquiries.
Check community email hourly, including e-mail in spam filter
Develop a Resident Retention Program
Monthly Newsletter
Resident Activities
Move in Welcome
Concierge Services
Develop a Lease Renewal Program
Lease Renewal Functions
Lease Renewal Increase Recommendations
Lease Renewal Promotional Programs
Other
Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
Comply with all Fair Housing Laws and FPI policies and procedures.
Promote a professional image by adhering to FPI Management's Dress Code Policy.
Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
Perform any and all functions as directed by the supervisor, including special project assistance.
Reference: 203407079
https://jobs.careeraddict.com/post/95837638
Customer Service Representative (REF6529A)
Posted on Oct 6, 2024 by FPI Management, Inc.
Los Angeles, CA
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description
• Property Name: The Villas at Woodland Hills
• 5807 CA-27, Woodland Hills, CA 91367, USA
• Full-Time
• Unit Count: 324
• Driver's License Required
The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director. The Customer Service Representative is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Pay: $22 - $23 / Hour
DUTIES AND RESPONSIBILITIES
Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification. Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.
Resident Needs and Complaints
Assist Community Director with resident needs and complaints.
Answer the telephone with a smile.
Establish and maintain the best possible occupancy through resident retention.
Strive for good resident/management relations, to retain desirable residents.
Call all residents within 7 days of move in to make sure they are happy in their new home.
Call all residents within 30 days of move in to check if they continue to enjoy their home.
Call all residents 60 days prior to the expiration of their lease to check if they continue to enjoy their home.
Call all residents with 48 hours of a service request to make sure the work was completed to their satisfaction.
Ensure the safety, comfort and privacy of all property residents.
Assist residents with the reporting and recording of maintenance needs.
Enter all maintenance needs into the accounting system.
Submit all recommended increases and promotional programs to the Portfolio Manager by the 10th of each month.
Respond to all email inquiries.
Check community email hourly, including e-mail in spam filter
Develop a Resident Retention Program
Monthly Newsletter
Resident Activities
Move in Welcome
Concierge Services
Develop a Lease Renewal Program
Lease Renewal Functions
Lease Renewal Increase Recommendations
Lease Renewal Promotional Programs
Other
Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
Comply with all Fair Housing Laws and FPI policies and procedures.
Promote a professional image by adhering to FPI Management's Dress Code Policy.
Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
Perform any and all functions as directed by the supervisor, including special project assistance.
• Property Name: The Villas at Woodland Hills
• 5807 CA-27, Woodland Hills, CA 91367, USA
• Full-Time
• Unit Count: 324
• Driver's License Required
The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director. The Customer Service Representative is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Pay: $22 - $23 / Hour
DUTIES AND RESPONSIBILITIES
Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification. Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.
Resident Needs and Complaints
Assist Community Director with resident needs and complaints.
Answer the telephone with a smile.
Establish and maintain the best possible occupancy through resident retention.
Strive for good resident/management relations, to retain desirable residents.
Call all residents within 7 days of move in to make sure they are happy in their new home.
Call all residents within 30 days of move in to check if they continue to enjoy their home.
Call all residents 60 days prior to the expiration of their lease to check if they continue to enjoy their home.
Call all residents with 48 hours of a service request to make sure the work was completed to their satisfaction.
Ensure the safety, comfort and privacy of all property residents.
Assist residents with the reporting and recording of maintenance needs.
Enter all maintenance needs into the accounting system.
Submit all recommended increases and promotional programs to the Portfolio Manager by the 10th of each month.
Respond to all email inquiries.
Check community email hourly, including e-mail in spam filter
Develop a Resident Retention Program
Monthly Newsletter
Resident Activities
Move in Welcome
Concierge Services
Develop a Lease Renewal Program
Lease Renewal Functions
Lease Renewal Increase Recommendations
Lease Renewal Promotional Programs
Other
Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
Comply with all Fair Housing Laws and FPI policies and procedures.
Promote a professional image by adhering to FPI Management's Dress Code Policy.
Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
Perform any and all functions as directed by the supervisor, including special project assistance.
Reference: 203407079
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