Job Description

Do you have a heart full of jingle bells and a passion for spreading yuletide joy? Get ready to sprinkle vacation magic like confetti and make our guests' Christmas dreams come true! We're on the lookout for a Christmas Enchantment Extraordinaire to join our team as the Christmas Customer Service at the Princess!

The Christmas at the Princess Customer Service Supervisor will be responsible for becoming the Christmas at the Princess event expert as they handle daily communications such as emails, phone calls, voicemails and any communication related to the event. This role will involve monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.

Daily Communication-Send out daily internal communication regarding event updates, schedules, and important information

Maintain an organized and up-to-date communication system to ensure everyone is well-informed

Voicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requests

Maintain a friendly and professional phone demeanor at all times

Guest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experience

Provide information about the event, schedules, and nearby attractions

Handle guest questions, concerns, and requests efficiently and courteously

Phone customer service-Answer incoming phone calls promptly and professionally

Direct calls to the appropriate department or individual

Provide excellent customer service over the phone

Assist guests with ticketing inquiries, purchases, and issues

Ensure the smooth operation of the ticketing process

Maintain accuracy and efficiency in all computer-related duties