Bilingual Customer Experience Expert (Spanish)
Posted on Oct 5, 2024 by Full Potential Solutions
Kansas City, MO
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
About Us
Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.
Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.
Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.
Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.
Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.
Our Mission: To create conditions within which people can thrive!
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
Responsibilities:
Manage incoming technical product support requests and triage situations (technical, functional, or billing)
Provide technical support through phone, email, and chat communications
Respond to written and phone requests for service, warranty or parts assistance from our distributors, dealers or end-users.
Identify areas needing improvement and develop plans necessary to continuously move sales and marketing teams forward.
Provide pre-sales product support to prospective customers
Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing FPS systems.
Provide excellent customer service by promptly and courteously responding to all inbound inquiries
Utilize product schematics and Illustrated Parts List (IPL)
Executes analysis and action plan regarding parts failure/parts issues. Identifies corrective action steps required utilizing data from other departments. Represents the parts dept. as the liaison in related meetings with these inter-company teams.
Identifies transaction type (warranty, /rental /repair and many others). Assesses required action items and creates the action plan, including setting appropriate escalation level, conclusion timeline, and procedure steps.
Ensures all requests for Service Parts support are promptly and accurately addressed; executes sales orders, price quotes, and warranty transactions; answers customer questions regarding if part failure covered under current warranty; and communicates the next step to leadership.
Qualifications:
High school diploma required; Bachelor’s Degree preferred.
Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high-quality working relationships both internally and externally with customers and suppliers.
Effective communication skills to handle complaints and diverse customers while maintaining a high level of service required.
Fluent in Both English and Spanish Language
Demonstrated skill in writing concise, logical and grammatically correct correspondence
One (1) year of customer service experience and dealing with escalated service issues in a call center environment, retail experience, tech support, and expertise in the on-line retail industry preferred.
Must be detail-oriented, organized, and able to adhere to operational processes
Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet compressed/critical deadlines in a fast-paced environment
Strong customer focus, both internal and external
Strong problem-solving skills
Ability to thrive in a fast-paced, rapid growth environment required.
Ability to multitask and manage multiple projects required.
Strong mechanical and technical aptitude, preferred.
A self-starter with a positive attitude and strong work ethic required.
Exhibit excellent computer skills and strong knowledge of Microsoft Office products
Flexibility with hours and days, although the position will assign regular shifts.
Currently hours of operation is M-F 8 am to 5 pm CST, but could include Saturdays during peak season
About Us
Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.
Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.
Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.
Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.
Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.
Our Mission: To create conditions within which people can thrive!
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
Responsibilities:
Manage incoming technical product support requests and triage situations (technical, functional, or billing)
Provide technical support through phone, email, and chat communications
Respond to written and phone requests for service, warranty or parts assistance from our distributors, dealers or end-users.
Identify areas needing improvement and develop plans necessary to continuously move sales and marketing teams forward.
Provide pre-sales product support to prospective customers
Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing FPS systems.
Provide excellent customer service by promptly and courteously responding to all inbound inquiries
Utilize product schematics and Illustrated Parts List (IPL)
Executes analysis and action plan regarding parts failure/parts issues. Identifies corrective action steps required utilizing data from other departments. Represents the parts dept. as the liaison in related meetings with these inter-company teams.
Identifies transaction type (warranty, /rental /repair and many others). Assesses required action items and creates the action plan, including setting appropriate escalation level, conclusion timeline, and procedure steps.
Ensures all requests for Service Parts support are promptly and accurately addressed; executes sales orders, price quotes, and warranty transactions; answers customer questions regarding if part failure covered under current warranty; and communicates the next step to leadership.
Qualifications:
High school diploma required; Bachelor’s Degree preferred.
Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high-quality working relationships both internally and externally with customers and suppliers.
Effective communication skills to handle complaints and diverse customers while maintaining a high level of service required.
Fluent in Both English and Spanish Language
Demonstrated skill in writing concise, logical and grammatically correct correspondence
One (1) year of customer service experience and dealing with escalated service issues in a call center environment, retail experience, tech support, and expertise in the on-line retail industry preferred.
Must be detail-oriented, organized, and able to adhere to operational processes
Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet compressed/critical deadlines in a fast-paced environment
Strong customer focus, both internal and external
Strong problem-solving skills
Ability to thrive in a fast-paced, rapid growth environment required.
Ability to multitask and manage multiple projects required.
Strong mechanical and technical aptitude, preferred.
A self-starter with a positive attitude and strong work ethic required.
Exhibit excellent computer skills and strong knowledge of Microsoft Office products
Flexibility with hours and days, although the position will assign regular shifts.
Currently hours of operation is M-F 8 am to 5 pm CST, but could include Saturdays during peak season
Reference: 203354974
https://jobs.careeraddict.com/post/95833693
Bilingual Customer Experience Expert (Spanish)
Posted on Oct 5, 2024 by Full Potential Solutions
Kansas City, MO
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
About Us
Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.
Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.
Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.
Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.
Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.
Our Mission: To create conditions within which people can thrive!
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
Responsibilities:
Manage incoming technical product support requests and triage situations (technical, functional, or billing)
Provide technical support through phone, email, and chat communications
Respond to written and phone requests for service, warranty or parts assistance from our distributors, dealers or end-users.
Identify areas needing improvement and develop plans necessary to continuously move sales and marketing teams forward.
Provide pre-sales product support to prospective customers
Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing FPS systems.
Provide excellent customer service by promptly and courteously responding to all inbound inquiries
Utilize product schematics and Illustrated Parts List (IPL)
Executes analysis and action plan regarding parts failure/parts issues. Identifies corrective action steps required utilizing data from other departments. Represents the parts dept. as the liaison in related meetings with these inter-company teams.
Identifies transaction type (warranty, /rental /repair and many others). Assesses required action items and creates the action plan, including setting appropriate escalation level, conclusion timeline, and procedure steps.
Ensures all requests for Service Parts support are promptly and accurately addressed; executes sales orders, price quotes, and warranty transactions; answers customer questions regarding if part failure covered under current warranty; and communicates the next step to leadership.
Qualifications:
High school diploma required; Bachelor’s Degree preferred.
Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high-quality working relationships both internally and externally with customers and suppliers.
Effective communication skills to handle complaints and diverse customers while maintaining a high level of service required.
Fluent in Both English and Spanish Language
Demonstrated skill in writing concise, logical and grammatically correct correspondence
One (1) year of customer service experience and dealing with escalated service issues in a call center environment, retail experience, tech support, and expertise in the on-line retail industry preferred.
Must be detail-oriented, organized, and able to adhere to operational processes
Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet compressed/critical deadlines in a fast-paced environment
Strong customer focus, both internal and external
Strong problem-solving skills
Ability to thrive in a fast-paced, rapid growth environment required.
Ability to multitask and manage multiple projects required.
Strong mechanical and technical aptitude, preferred.
A self-starter with a positive attitude and strong work ethic required.
Exhibit excellent computer skills and strong knowledge of Microsoft Office products
Flexibility with hours and days, although the position will assign regular shifts.
Currently hours of operation is M-F 8 am to 5 pm CST, but could include Saturdays during peak season
About Us
Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.
Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.
Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.
Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.
Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.
Our Mission: To create conditions within which people can thrive!
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
Responsibilities:
Manage incoming technical product support requests and triage situations (technical, functional, or billing)
Provide technical support through phone, email, and chat communications
Respond to written and phone requests for service, warranty or parts assistance from our distributors, dealers or end-users.
Identify areas needing improvement and develop plans necessary to continuously move sales and marketing teams forward.
Provide pre-sales product support to prospective customers
Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing FPS systems.
Provide excellent customer service by promptly and courteously responding to all inbound inquiries
Utilize product schematics and Illustrated Parts List (IPL)
Executes analysis and action plan regarding parts failure/parts issues. Identifies corrective action steps required utilizing data from other departments. Represents the parts dept. as the liaison in related meetings with these inter-company teams.
Identifies transaction type (warranty, /rental /repair and many others). Assesses required action items and creates the action plan, including setting appropriate escalation level, conclusion timeline, and procedure steps.
Ensures all requests for Service Parts support are promptly and accurately addressed; executes sales orders, price quotes, and warranty transactions; answers customer questions regarding if part failure covered under current warranty; and communicates the next step to leadership.
Qualifications:
High school diploma required; Bachelor’s Degree preferred.
Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high-quality working relationships both internally and externally with customers and suppliers.
Effective communication skills to handle complaints and diverse customers while maintaining a high level of service required.
Fluent in Both English and Spanish Language
Demonstrated skill in writing concise, logical and grammatically correct correspondence
One (1) year of customer service experience and dealing with escalated service issues in a call center environment, retail experience, tech support, and expertise in the on-line retail industry preferred.
Must be detail-oriented, organized, and able to adhere to operational processes
Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet compressed/critical deadlines in a fast-paced environment
Strong customer focus, both internal and external
Strong problem-solving skills
Ability to thrive in a fast-paced, rapid growth environment required.
Ability to multitask and manage multiple projects required.
Strong mechanical and technical aptitude, preferred.
A self-starter with a positive attitude and strong work ethic required.
Exhibit excellent computer skills and strong knowledge of Microsoft Office products
Flexibility with hours and days, although the position will assign regular shifts.
Currently hours of operation is M-F 8 am to 5 pm CST, but could include Saturdays during peak season
Reference: 203354974
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