Overview:

Position Summary:

The IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IL’s IT Solutions.  This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow starting with pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design, and implementation of these solutions to enable business objectives.

Generate design to address customer needs, work with appropriate stakeholders to ensure Implementation team understands requirements and delivers successful solutions. 

         

Responsibilities:

Key Accountabilities:

Essential Functions:

Provides pre-sale consulting, design, implementation and go-live support to current and potential customers

Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs

Collaborates with Sales & Applications Consultants to design customer solutions

Plans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval

Serves as voice of the customer liaison with internal stakeholders

Provides escalated on-site support as requested by IT Solutions Manager

Provides Project Management support during solution implementation

Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe

Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.

Ensures designs are in compliance with all regulatory policies, procedures and records

Secondary Functions:

Other duties and responsibilities as assigned by IT Solutions Manager

Budget Managed (if applicable):

N/A

Internal Networking/Key Relationships:

To be determined based on department needs, to include interactions such as:

Commercial Operations Organization | Implementation and Project Team

Marketing IT Solutions ­­

Client Services

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:Strong interpersonal and communication skills, both verbal and written

Ability to author documents, diagrams, and presentations

Ability to communicate across all levels of an organization (C-level to support level staff). Comfortable communicating with and influencing customers, internal teams, and senior leadership

Ability to work in a regulated environment

Ability to work under own initiative /self-motivated

Demonstrated ability to solve complex technical challenges

Adaptability; ability to manage workload and competing priorities

Highly Collaborative; ability to work cross-functionally, with multi-disciplined teams

Qualifications:

Minimum Knowledge & Experience Required for the Position:

Education:

Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.

Experience:

Minimum of five years’ experience in customer facing/support role within medical device or healthcare field

Familiarity working in a health care setting or equivalent experience, practical experience as a Systems IT Analyst or related IT field, preferred

Project Management experience desirable.

Additional Skills/Knowledge:

Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred

Working knowledge of the health care industry, preferred

Experience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT/POCT Devices

Language: Fluency in English required

International Mobility: Required:

No

Travel Requirements:

Up to 50% of time