Customer Success & Insurance Specialist
Posted on Oct 5, 2024 by VisitorsCoverage Inc.
Santa Clara, CA
Insurance
Immediate Start
Annual Salary
Full-Time
Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a ®! We are looking for a full-time employee to join our growing customer service team.
What We Do:
VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.
If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.
Job Summary:
We are looking for responsible and dynamic individuals who have the ability to handle inbound customer calls and provide customer service such as, but not limited to: helping customers over the phone, navigate products on our website, close sales, conduct inside sales, respond promptly to customer emails and inquiries, and handle customer queries in a courteous and professional manner.
This is an ENTRY LEVEL position. with the option of both part-time and full-time. We are located in Santa Clara, California and are looking for candidates local candidates only. This opportunity would be a great fit for college students or recent graduates looking to give a head-start to career growth. GREAT Compensation package with above-market pay!
Must be legally authorized to work in the U.S. No visa sponsorship will be offered.
Requirements
Required Skills:
Excellent telephone, people, and customer service skills
Strong written and verbal communication skills
Multilingual in Spanish or Mandarin is a plus
Must be punctual, organized, resourceful, detail-oriented, and able to multi-task
Must be able to work independently and be solution-oriented
Must possess basic computer skills; proficiency with internet navigation, MS Office, and emails
California accidental, life, and health insurance licensed agents preferred
Responsibilities:
Ensure customer satisfaction by creating solutions for customers and ensuring a smooth sales process to close sales
Promptly attend to customer calls, emails, WhatsApp messages, and chats; collaborate with team to ensure no tickets are missed
Identify and analyze customer needs; guide and lead customer to appropriate products and services
Clearly document and log customer details through all forms of communication
Use CRM technology successfully to keep customer records and capture customer feedback; discuss existing opportunities and challenges when presented
Provide professional, accurate, and friendly customer service in relation to our products
Establish client relationships and follow up with customers as required
Provide key information regarding customer trends to other departments as needed
Conduct relevant online research when needed; multi-task simple projects in collaboration with other departments
Qualifications:
Any experience in a call center or telephone customer support is a plus.
Must be flexible with hourly-based scheduling and available to work on weekends.
Some post-secondary education or any college degree is preferred.
*Hired candidate will be required to obtain a specialized license that the company will pay and provide training for.
Benefits
Benefits & Perks
100% company paid individual medical, dental, & vision insurance coverage
Pet insurance
401(k) retirement plan
Paid time off for annual charity or volunteer work
Paid vacation and sick days
Fitness/Wellness gym stipend
Great work-life balance
The pay range for this position is $19 - $23/hour and is dependent on location and experience.
What We Do:
VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.
If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.
Job Summary:
We are looking for responsible and dynamic individuals who have the ability to handle inbound customer calls and provide customer service such as, but not limited to: helping customers over the phone, navigate products on our website, close sales, conduct inside sales, respond promptly to customer emails and inquiries, and handle customer queries in a courteous and professional manner.
This is an ENTRY LEVEL position. with the option of both part-time and full-time. We are located in Santa Clara, California and are looking for candidates local candidates only. This opportunity would be a great fit for college students or recent graduates looking to give a head-start to career growth. GREAT Compensation package with above-market pay!
Must be legally authorized to work in the U.S. No visa sponsorship will be offered.
Requirements
Required Skills:
Excellent telephone, people, and customer service skills
Strong written and verbal communication skills
Multilingual in Spanish or Mandarin is a plus
Must be punctual, organized, resourceful, detail-oriented, and able to multi-task
Must be able to work independently and be solution-oriented
Must possess basic computer skills; proficiency with internet navigation, MS Office, and emails
California accidental, life, and health insurance licensed agents preferred
Responsibilities:
Ensure customer satisfaction by creating solutions for customers and ensuring a smooth sales process to close sales
Promptly attend to customer calls, emails, WhatsApp messages, and chats; collaborate with team to ensure no tickets are missed
Identify and analyze customer needs; guide and lead customer to appropriate products and services
Clearly document and log customer details through all forms of communication
Use CRM technology successfully to keep customer records and capture customer feedback; discuss existing opportunities and challenges when presented
Provide professional, accurate, and friendly customer service in relation to our products
Establish client relationships and follow up with customers as required
Provide key information regarding customer trends to other departments as needed
Conduct relevant online research when needed; multi-task simple projects in collaboration with other departments
Qualifications:
Any experience in a call center or telephone customer support is a plus.
Must be flexible with hourly-based scheduling and available to work on weekends.
Some post-secondary education or any college degree is preferred.
*Hired candidate will be required to obtain a specialized license that the company will pay and provide training for.
Benefits
Benefits & Perks
100% company paid individual medical, dental, & vision insurance coverage
Pet insurance
401(k) retirement plan
Paid time off for annual charity or volunteer work
Paid vacation and sick days
Fitness/Wellness gym stipend
Great work-life balance
The pay range for this position is $19 - $23/hour and is dependent on location and experience.
Reference: 203337701
https://jobs.careeraddict.com/post/95819575
Customer Success & Insurance Specialist
Posted on Oct 5, 2024 by VisitorsCoverage Inc.
Santa Clara, CA
Insurance
Immediate Start
Annual Salary
Full-Time
Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a ®! We are looking for a full-time employee to join our growing customer service team.
What We Do:
VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.
If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.
Job Summary:
We are looking for responsible and dynamic individuals who have the ability to handle inbound customer calls and provide customer service such as, but not limited to: helping customers over the phone, navigate products on our website, close sales, conduct inside sales, respond promptly to customer emails and inquiries, and handle customer queries in a courteous and professional manner.
This is an ENTRY LEVEL position. with the option of both part-time and full-time. We are located in Santa Clara, California and are looking for candidates local candidates only. This opportunity would be a great fit for college students or recent graduates looking to give a head-start to career growth. GREAT Compensation package with above-market pay!
Must be legally authorized to work in the U.S. No visa sponsorship will be offered.
Requirements
Required Skills:
Excellent telephone, people, and customer service skills
Strong written and verbal communication skills
Multilingual in Spanish or Mandarin is a plus
Must be punctual, organized, resourceful, detail-oriented, and able to multi-task
Must be able to work independently and be solution-oriented
Must possess basic computer skills; proficiency with internet navigation, MS Office, and emails
California accidental, life, and health insurance licensed agents preferred
Responsibilities:
Ensure customer satisfaction by creating solutions for customers and ensuring a smooth sales process to close sales
Promptly attend to customer calls, emails, WhatsApp messages, and chats; collaborate with team to ensure no tickets are missed
Identify and analyze customer needs; guide and lead customer to appropriate products and services
Clearly document and log customer details through all forms of communication
Use CRM technology successfully to keep customer records and capture customer feedback; discuss existing opportunities and challenges when presented
Provide professional, accurate, and friendly customer service in relation to our products
Establish client relationships and follow up with customers as required
Provide key information regarding customer trends to other departments as needed
Conduct relevant online research when needed; multi-task simple projects in collaboration with other departments
Qualifications:
Any experience in a call center or telephone customer support is a plus.
Must be flexible with hourly-based scheduling and available to work on weekends.
Some post-secondary education or any college degree is preferred.
*Hired candidate will be required to obtain a specialized license that the company will pay and provide training for.
Benefits
Benefits & Perks
100% company paid individual medical, dental, & vision insurance coverage
Pet insurance
401(k) retirement plan
Paid time off for annual charity or volunteer work
Paid vacation and sick days
Fitness/Wellness gym stipend
Great work-life balance
The pay range for this position is $19 - $23/hour and is dependent on location and experience.
What We Do:
VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.
If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.
Job Summary:
We are looking for responsible and dynamic individuals who have the ability to handle inbound customer calls and provide customer service such as, but not limited to: helping customers over the phone, navigate products on our website, close sales, conduct inside sales, respond promptly to customer emails and inquiries, and handle customer queries in a courteous and professional manner.
This is an ENTRY LEVEL position. with the option of both part-time and full-time. We are located in Santa Clara, California and are looking for candidates local candidates only. This opportunity would be a great fit for college students or recent graduates looking to give a head-start to career growth. GREAT Compensation package with above-market pay!
Must be legally authorized to work in the U.S. No visa sponsorship will be offered.
Requirements
Required Skills:
Excellent telephone, people, and customer service skills
Strong written and verbal communication skills
Multilingual in Spanish or Mandarin is a plus
Must be punctual, organized, resourceful, detail-oriented, and able to multi-task
Must be able to work independently and be solution-oriented
Must possess basic computer skills; proficiency with internet navigation, MS Office, and emails
California accidental, life, and health insurance licensed agents preferred
Responsibilities:
Ensure customer satisfaction by creating solutions for customers and ensuring a smooth sales process to close sales
Promptly attend to customer calls, emails, WhatsApp messages, and chats; collaborate with team to ensure no tickets are missed
Identify and analyze customer needs; guide and lead customer to appropriate products and services
Clearly document and log customer details through all forms of communication
Use CRM technology successfully to keep customer records and capture customer feedback; discuss existing opportunities and challenges when presented
Provide professional, accurate, and friendly customer service in relation to our products
Establish client relationships and follow up with customers as required
Provide key information regarding customer trends to other departments as needed
Conduct relevant online research when needed; multi-task simple projects in collaboration with other departments
Qualifications:
Any experience in a call center or telephone customer support is a plus.
Must be flexible with hourly-based scheduling and available to work on weekends.
Some post-secondary education or any college degree is preferred.
*Hired candidate will be required to obtain a specialized license that the company will pay and provide training for.
Benefits
Benefits & Perks
100% company paid individual medical, dental, & vision insurance coverage
Pet insurance
401(k) retirement plan
Paid time off for annual charity or volunteer work
Paid vacation and sick days
Fitness/Wellness gym stipend
Great work-life balance
The pay range for this position is $19 - $23/hour and is dependent on location and experience.
Reference: 203337701
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