Assistant Branch Manager
Posted on Sep 24, 2019 by Cardinal Credit Union
Cardinal CU was selected by The Cleveland Plain Dealer as a 2017 Top Work Places company. Founded in 1953, Cardinal Credit Union is a community chartered credit union serving citizens in Lake, Cuyahoga, Geauga, Ashtabula, Portage, Summit, Mahoning, Trumbull, and Columbiana counties. Our mission is to brighten our member's financial future. The Credit Union National Association (CUNA) recognized Cardinal as one of the 200 Healthiest Credit Unions in the nation.
We are seeking an Assist Branch Manager for our Tri-County branch to direct and coordinate the activities of the Loan Officers of Cardinal Credit Union and aiding the Branch Manager in ensuring the branch meets organizational financial, operational, service, and growth plan. Answers questions, and resolves more complex problems. Ensures that members are promptly and professional served. Actively participates in Cardinal's Superior Sales & Service Program. Oversees and monitors schedules. Assist in coaching and mentoring of branch.
Answers questions, solves problems, and assists with complex transaction and or sensitive member relations problems. Explains policies and procedures to members. Makes judgments for staff (within limits of authority) pertaining to polices that CCU has in place.
Assists with account opening and or closing procedures. Oversees and monitors employee schedules. Assign and assist in all staff cross training in all areas of meeting the members and branch needs. Assumes responsibility for ensuring and effectively performing member service functions.
Performs file maintenance and account changes as needed. Actively participates in Cardinal's Superior Sales & Service Program. Meets MR Goals. Provides leadership and support. Keeps Management informed of area activities and of any significant problems. Provides suggestions for improved service or time saving ideas. Attends meetings as required.
Our competitive benefits package includes: medical, prescription, dental, vision, life, long- and short-term disability Insurance, generous 401(k) plan, paid time off and holidays, loan discounts and much more. Cardinal Credit Union is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment.
Non-smoking work environment