Overview:

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations.  We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits to help our team members flourish in all aspects of their lives, including: 

Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

$5,250 Tuition Reimbursement per year. 

40 hours paid volunteer time off. 

A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact

12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 

401(k) Match

Profit-sharing program

Responsibilities:

The Experiences You Bring

AMB certified and well versed in all AMB workflows I&T ownership of 3 or more Epic modules or equivalent level of expertise.

40% of time dedicated to daily operational support and quarterly system updates

40% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization

Investigate complex system errors and/or failures, and coordinate the resolution of these issues.

Utilize project management skills for leading the planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.

Provide on-call support Proactive in identifying future business needs/requirements.

Mentor and coach other Epic Analysts in problem analysis and resolution efforts Coordinate and contribute effectively to the implementation of large scale I&T projects Communicate with I&T and management staff in the evaluation and selection of prospective I&T systems that support or are bolt-on to the Epic Enterprise System Provides on-call support  

Qualifications:

The Journeys and Adventures that Await: 

KNOWLEDGE SKILLS AND ABILITIES:

Experience with documentation, workflow design, and product configuration in a healthcare organization Actively participate and able to lead in all project phases including design, build, validation, implementation and optimization.

Knowledge of technical applications and interfaces typically used in health care environments.

Ability to applied judgment and make informed decisions Familiarity with outpatient physician office workflows.

Ability to analyze, organize and prioritize work while working under pressure and meeting multiple deadlines.

Strong communication skills and the ability to interact with all levels of the organization. 

EDUCATION and / or CERTIFICATION/LICENSURE:

Epic AMB certification and other related badges/certs Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

Degree in IT or related field strongly preferred.

Master’s degree a plus.

EXPERIENCE:

Minimum of 5 years of work experience in an IT application development role with 3 years of Epic AMB experience.

At least 4 years, with 6 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic Project management experience required.

Previous experience demonstrating process improvements. 

Healthcare experience required.