Company Overview:

About the Role:

This role is located onsite and requires availability for our 1:30pm - 10:00pm EST shift. 

The Pharmacy Fulfillment Technician (PFT) is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. This position follows standard operating procedures and performs duties in accordance with SelectRx policies and procedures. The Pharmacy Fulfillment Technician is also responsible for using pharmacy systems to obtain patient and drug information and running automated machinery required to pre-sort and package medications in support of the fulfillment site production process.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Processes new patient registration by entering data into the Pioneer system

Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing

Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)

Resolves all data entry-related exceptions

Runs automated machinery, sort medications, and transition inventory through different workflow stages with a focus on quality control

Counts and fills prescriptions, affix labels, pack, and ship

Cleans and helps maintain machinery and keep the work area orderly

Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements

Provides assistance to Pharmacists by identifying and communicating issues to senior-level staff as appropriate

Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors

Maintains client and associate confidentiality.

Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.

The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacist-in-Charge

Adheres to SelectRx’s prescription data entry procedures and guidelines

Performs other related duties as assigned

Skills/Abilities:

Basic level PC skills including:Start and shut down computer

Use mouse to point and click

Start, close and switch between programs

Save files

Print documents

Access information online

Touch typing

Formatting documents

Intermediate level keyboarding typing skills, at least 35 words per minute

High degree of interpersonal, communication and organizational skills

Proficiency in reading, writing and speaking is required 

Education and Experience: 

Preferred to have a least 1-year experience in retail pharmacy, fulfillment or call center environment as a Pharmacy Technician

High school diploma or equivalent

Physical Requirements:

Prolonged periods of standing throughout shift

Ability to pull, push, lift and carry items weighing up to 40 pounds

Ability and willingness to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation

Position may occasional require extended evening hours as job duties demand

Required to work weekend shift when needed 

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Additional Information:

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