CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITS

We are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.

COMPANY BACKGROUND

Established over 20 years ago, the company has continued to grow. A market leader in their field, their customers are King but so are their employees. Our client, truly looks after their staff, recognises hard work, achievements and dedication. They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.

CUSTOMER SERVICE ADVISOR JOB PURPOSE

To represent the company and deal with all incoming queries, questions, enquiries and process orders. Customers can contact the department via the telephone, live chat and email. Maintaining the highest level of customer service at all times. Ensuring every customer is a happy customer.

The successful Customer Service Advisor will be able to say YES, to the following:-

- Are you passionate about providing excellent Customer Service at all times?

- Do you have experience working in an office/call centre based Customer Service environment?

- Are you PC literate using Word and Excel?

- Do you possess excellent communication skills both verbal and written?

- Do you want to be part of a vibrant Customer Service team?

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

Provide a top-notch customer service experience for all customers
Deliver a prompt and efficient service to all enquiries
Dealing with queries via the telephone, email and live chat
Process orders, returns, payments and refunds
Arrange deliveries
Resolved order issues
Offer solutions for all queries received
CUSTOMER SERVICE ADVISOR KEY REQUIREMENTS:

Minimum 2 years’ experience in an office/call centre customer service environment
Have a genuine passion and interest in customer services
Experience dealing with complaints
Be a real “people” person
Naturally positive communicator
PC Literate using Word and Excel
Excellent attention to detail
Able to prioritise
Attentive listening skills
Capable, ambitious and professional
CUSTOMER SERVICE ADVISOR BENEFITS AND PACKAGE:

Salary £24,000 (increasing as you learn and develop)
Monthly cash incentives
Excellent training and development on an ongoing basis
Starting at level 1 you will quickly have the opportunity to develop and with that will come pay reviews.
Competitive annual leave
Working Monday to Friday 9.30am-6.00pm
1 in 4 Saturdays per month working 9am-5pm with a day off in lieu
Employee assistance programme
Company events
Staff Recognition awards
An open, friendly, supportive and fun working environment
Genuine opportunity for career progression
Cycle to work scheme
Annual salary reviews
Generous cash awards for long term service after 5 years
On site parking
Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITS