Are you passionate about making a real difference in the community? Join Your Place, where your work as a Support Worker will change lives. Be part of our mission to end homelessness in East London, one person at a time, while growing your career in a supportive, diverse, and inclusive environment.

About the role

Based within the Personal Development Team, this role is responsible for the service delivery of an effective, high-quality, person-centred support service to residents with a range of multiple needs.

They will be the principal providers of support to residents in the Core service to build hope, enable lasting change; supporting residents to instil independence and long-term sustainability, to ensure we mitigate as much as possible, a return to homelessness.

The role will require shift work, including evenings and weekends.

Salary: £28,080 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 Monday to Sunday
Location: Canning Town

Responsibilities:

* Responsible for day-to-day delivery of the Core service, reporting to the Team Manager and Deputy Team Manager.

* Apply a positive, trauma-informed approach with residents who have complex needs and challenging behaviors.

* Use motivational interviewing and asset-based techniques to assess and create support plans and risk assessments for residents.

* Support residents from service entry, helping them with social reintegration and leading purposeful lives.

* Conduct regular reviews of support plans and risk assessments to meet changing resident needs.

* Take a proactive approach to coordinating multi-disciplinary support for residents.

* Work within a Psychologically Informed Environment (PIE) and strive to meet service targets and deliver results.

* Ensure a high standard of customer service and professionalism is upheld.

* Attend team meetings and contribute to service policy and planning discussions.

* Stay updated on housing and welfare legislation relevant to supporting and moving residents on.

* Process and respond to all referrals, ensuring they meet service eligibility criteria.

* Ensure casework is accurately recorded, and all service outcomes are entered into the case management system.

* Collect and report follow-up information regarding reconnection outcomes.

* Address immediate support needs of residents, ensuring timely intervention.

* Assess resident safety and develop risk management strategies in collaboration with other services.

* Adhere to and implement decisions made by the management team.

* Maintain accurate records on referrals, service outputs, and outcomes.

* Keep financial and administrative systems, including resident files, up to date and in line with policies.

* Ensure all assessments and service outcomes are promptly entered into the case management system.

* Liaise effectively with external agencies, including the police, social services, and voluntary organizations.

* Build and maintain positive working relationships with colleagues to foster team cohesion.

* Ensure compliance with all policies, procedures, and health and safety regulations.

* Perform additional duties within the post holder's competence as required.

About You:

* Proven experience working with individuals facing homelessness or rough sleeping.

* Strong understanding of issues such as substance misuse, antisocial behavior, and offending.

* Experience working in a trauma-informed way with proven effectiveness.

* Understanding of statutory compliance, including health and safety, equal opportunities, and data protection.

* Demonstrated ability to motivate residents with support needs to engage in meaningful activities.

* Ability to work collaboratively with colleagues and across agencies to achieve shared goals.

* Excellent organizational skills, able to manage tasks and meet deadlines with minimal supervision.

If you’re ready to make a tangible difference in the lives of individuals facing homelessness and rough sleeping, we’d love to hear from you.

About applying

Ready to make an impact? We’d love to hear from you! Apply today by telling us how your skills, experience, and passion align with this exciting role. If you're looking for a place where your work will make a lasting difference and where your unique perspective is valued, Your Place is the perfect fit.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK