IT Service Team Leader

An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis.

IT Service Team Leader

-Working closely with the outsourced IT Support desk to provide first and second line user IT support
-Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided
-Stay in regular contact with users across the firm
-Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence
-Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required
-Run a daily stand-up with the IT Support team to align internal resourcing with business priorities
-Attend a daily stand-up with the outsourced IT Support desk
-Provide guidance and advice to the internal IT Support team where required
-Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels
-Ensure calls to the internal IT Support team are answered promptly
-Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required
-A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook
-Exchange Online
-Active Directory
-A knowledge of ITIL and Cyber Security would be beneficial

IT Service Team Leader

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business