Major Incident Manager/Incident Manager

A fantastic opportunity has arisen for a Major Incident Manager/Incident Manager to join our London based Global Law Firm on a permanent basis.

Major Incident Manager/Incident Manager

Summary:

The role is responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our London based technical leads.

Major Incident Manager/Incident Manager

Key Responsibilities:

* Major Incident Management within shift and OOH on rotation.
* Oversee and drive Incident Management activities, including the resolution of Major Incidents.
* Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management.
* Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents.

Major Incident Manager/Incident Manager

Attributes/Skills:

* Producing statistics and reports through PowerBI, ServiceNow and MS Products.
* Experience of managing major, and complex, system failures and issues.
* Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
* Deep knowledge of service management processes, particularly Incident, Problem and Change Management.

Major Incident Manager/Incident Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business