Infrastructure Manager

Are you an experienced IT professional looking to join a close-knit business where your technical skills and leadership can truly make an impact? We're looking for a dynamic Infrastructure Manager to oversee and optimize the internal infrastructure while leading a small but dedicated team.

What You'll Do:

• Manage and maintain the company's internal Servers, networking, and communications systems across departments.
• Oversee company data centers and ensure the optimal functioning of rack systems.
• Provide hands-on support, troubleshooting, and resolution of system issues, ensuring minimal downtime.
• Take charge of the company's phone system, ensuring seamless communication.
• Provide 24x7 cover for critical company systems, ensuring constant availability and rapid resolution of any issues.
• Lead and manage the IS department and staff,
• Investigate, report, and propose improvements to company infrastructure, guiding its future direction and helping it scale effectively.

Key Responsibilities:

• Provide consistent support and investigation into both internal systems and company products.
• Continuously review and enhance support practices to ensure efficiency and customer satisfaction.
• Oversee departmental reporting, ensuring accurate documentation of support status and performance.
• Manage customer relationships and expectations, providing timely resolutions and maintaining high service standards.

Who You Are:

• A strategic thinker with the ability to drive infrastructure improvements and develop long-term IT strategies.
• A hands-on IT professional with experience in server management, networking, data centers, and communications systems.
• An effective leader with experience managing small teams and ensuring they are equipped and motivated to provide top-notch support.
• Able to maintain a calm, focused approach while providing 24x7 support coverage.