We have an excellent permanent job opportunity for an IT Service Delivery Manager (ITIL). The role will include some travel to sites in Edinburgh, Glasgow and Newcastle.

Candidates applying for this role should have the following skills and experience:-

• At least 5 years' experience within a Microsoft Modern Workplace service delivery/operations capacity.
• Strong ITIL exposure with accompanying certified accreditation.
• Ability to travel to customer sites as mentioned is essential.
• Excellent communication, presentation, facilitation, and negotiation skills are required for this role.
• A track record of developing strong client relationships, across all levels of an organisation, and a focus on customer satisfaction and improving services.
• Demonstrated people management experience, leading, and motivating successful teams.
• Strategic business planning with the ability to translate business requirements into individual, team, and departmental objectives.
• Experience in developing and implementing effective processes.
• Commercial experience of managing P&Ls with effective and profitable control.
• Prior experience in working for a managed service provider is desired but not essential.