PACE is seeking a highly motivated and detail-oriented Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing the collection process, ensuring timely payments, and maintaining positive relationships with our clients.

The ideal candidate is a results-driven professional with excellent communication and negotiation skills. You should have a strong understanding of collection laws and regulations and be able to handle sensitive information with confidentiality. Attention to detail and the ability to multitask are paramount in this role.

What you will do:

Managing the collection process and working to reduce outstanding debts

Contacting customers via phone, email, and mail to secure payments

Negotiating payment plans and settlements with customers

Updating customer records and maintaining accurate documentation of communication and payment history

Resolving billing and payment discrepancies

Reviewing financial statements and assessing customer creditworthiness

Collaborating with other departments to resolve customer inquiries and disputes

Lien releases

Requirements

High school diploma or equivalent; associate's or bachelor's degree in finance or related field preferred

Proven experience as a Collections Specialist or similar role

In-depth knowledge of collection laws and regulations

Strong negotiation and communication skills

Proficient in Microsoft Office and database software

Excellent attention to detail and multitasking skills

Ability to work in a fast-paced and deadline-driven environment

Strong customer service skills and ability to handle difficult conversations with professionalism

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development