Job Title: Customer Service Representative

Position Type: Seasonal

Salary: $20 hourly + commission on every unit upsold

Dept/ Location: Customer Service, Orange County CA

Reports to: Territory Sales Consultant

Core Focus

Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Contract Service Representative to join our team! The Floral Image North America (FINA) Customer Service Representative (CSR) will be responsible for supporting the wider sales effort through selling, retaining, and expanding our customer base. CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base. A successful CSR is someone who can adapt to various client scenarios.

Role and Responsibilities

Customer Relationship Management

Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support

Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction

Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues

Sales Support

Identify new business opportunities and implement effective sales techniques to acquire new customers

Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales

Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements

Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction

Business Development

Identify opportunities for business expansion within your assigned territory and develop ideas with TSM

Conduct market research to stay updated on industry trends, competitive landscape, and customer preferences

Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings

Work Environment

This is a fully remote work position, with 100% travel in the Orange County region. CSRs will be provided with a company vehicle. The vehicle is branded and is used for transporting the products that our customers love. This job occasionally operates in a professional offsite office environment where business attire is required.

Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.

Requirements

Skills

Self- starter with a positive attitude and friendly demeanor

Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships

Ability to effectively present and demonstrate products to potential customers

Strong negotiation and persuasion skills to close sales and secure long-term agreements

Self-motivated and target-oriented, able to work both independently and in a team environment

Excellent time management skills

Qualifications and Education Requirements

Minimum High School/GED Degree

Prior Sales and/or Customer Service experience preferred

Valid driver’s license with clean driving record required

Proven track record of achieving and exceeding sales targets in a B2B sales environment

Flexibility to travel within the assigned territory