Product Support Technician - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

Provide expertise on proper maintenance and operation procedures.

Establish and maintain effective communication channels with distributors to address support-related inquiries promptly.

Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification.

Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools.

Coordinate and follow up on new equipment commissioning with distributors;

Assist our distributors in the identification of parts needed for maintenance and repair.

Traveling up to 0%-15%.

Engineers, technicians and entry level applicants are welcome!

Requirements

General Diesel Engines Knowledge;

General Electric Schematics reading and interpretation;

General Hydraulic Schematics reading and interpretation;

Microsoft Office Package;

Ability to multitask and prioritize tasks;

Ability to work in an international environment;

Ability to work in a small team;

Ability to work under minimal supervision;

Benefits

Medical, Dental, Vision, 401k