Job Description

Responsible for making accurate repairs.  Provide customer satisfaction in accordance with deal guidelines and standards. Contribute to service department profitability. 

Maintain customer satisfaction indexes at levels set by dealer and factory.

Provide timely, quality service the first time.

Resolving customer problems with the service they received in a quick, and courteous manner.

Service:

Receive repair orders and take vehicle to and from assigned work areas.

Responsible for making correct repairs the first time.

Perform work as outlined on the repair order with efficiency and accuracy.

Perform work in accordance with dealership and factory standards.

Diagnose cause of any malfunction and perform repair.

Communicate with parts department to obtain needed parts.

Save and tag parts if the job is under warranty or if requested by customer.

Examine vehicle to determine if additional safety or service work is needed.

Advise manager if additional work is needed or if repairs cannot be completed within the time promised.

Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.

Maintain cleanliness of customer’s car.

Keep shop area neat and clean.

Responsible for all dealership tools and their maintenance.

Understand and follow federal, state and local regulations as to the disposal of hazardous materials.

Follow requirements of documentation as required by Manufacturer and Dealership. 

Attend factory sponsored and safety related training classes

Keep abreast of all factory technical bulletins