Job Description

Assistant Guest Services Manager

Inspiring and engaging. As an Assistant Guest Services Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations and ensure an exceptional guest journey.

What you will be doing:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging service

Assist the Guest Services Manager in leading the Guest Services department and ensure all service standards are followed

Handle guest concerns and react quickly, logging and notify proper departments as required

Attend regularly scheduled departmental meeting

Assist in managing the departmental budget - Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards, all safety policies

Other duties as assigned

What is in it for you:

Paid time off

Medical, Dental and Vision Insurance, 401K

Complimentary shift meal

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21