Job Description

Your Career

The role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. 

Your Impact

Maintain and grow revenue through the renewal of existing customer contracts

Proactively engage with customers to secure contract renewals

Defend revenue through negotiations and ensure a seamless customer experience

Utilizes ATR reports for strategic territory planning

Identify opportunities for multi-year upsells and additional upgrades

Collaborates with internal counterparts for a customer-centric approach

Effective communication skills are essential for this role

Strong negotiation skills

Proficiency in analytics

Strong organizational and strategic thinking abilities

Ability to manage a high volume of accounts effectively