Job Description

The Quality Assurance Analyst position supports the activities and initiatives of the Quality Manager to implement and manage the Quality System. This includes support on: policy &procedure, program management, patient record review, internal/external audit, and metrics and trend analysis and reporting.

Responsible for implementing and maintaining the effectiveness of the quality system

Provides effective quality controls to the referral management, call center and fulfillment operations

Monitors compliance with all AbbVie and Pharmacy Solutions policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations

Develops QA training programs and materials and provides training to departmental personnel

Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares daily/monthly reports of pharmacy solutions quality measurements

Manage QA lists, spreadsheets, and databases as required to support the business

Participates in Quality Improvement initiatives and assures customer satisfaction

Conducts investigations and provides timely resolutions to variance, incident, exception issues. Participates in the development and implementation of permanent corrective actions.

Prepares ad hoc quality and other reports as requested by management and external customers

Conduct internal audits on the business functions of Pharmacy Solutions and Supports external audit logistics and operation.