Job Description

Embark on a leadership journey as a Lead / Chief Concierge, where your passion for hospitality will set the standard for service excellence. As the guiding force behind the concierge team, you'll orchestrate seamless guest experiences, curating personalized recommendations and ensuring each visitor feels not just accommodated, but truly cared for.

Lead and mentor the concierge team, providing direction, training, and support to ensure a high level of service and professionalism.

Personally engage with guests, understanding their preferences, needs, and expectations, and providing expert advice and assistance.

Coordinate with various hotel departments to fulfill guest requests, reservations, and arrangements, ensuring a seamless and enjoyable experience.

Conduct training sessions for the concierge team, keeping them informed about local attractions, events, and hospitality trends to enhance their knowledge and service delivery.

Handle escalated guest concerns or issues, finding effective solutions and ensuring a positive outcome, while maintaining a high level of guest satisfaction.