Job Description

This role is hybrid.

The Systems Administrator, Managed Hosting role supports the infrastructure within the Infrastructure Managed Hosting (IMS) environment. The Systems Administrator will provide escalation support for incidents and service requests .

The Systems Administrator reports to the Manager, IMS Operations. You will work with a team of geographically distributed staff and contract employees.

The ideal candidate will have the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow.  

Responsibilities:

You will implement, configure, and maintain Windows and Linux OS servers

You will implement, configure, and maintain multiple Cloud-based and on-premise Data Center services

You will configure and maintain Active Directory Domain Services, supporting Active Directory tasks

You will deploy and maintain Cloud-based IaaS Virtual Machines, Application, and Networking Services to support growth into the Cloud

You will troubleshoot and provide technical support of Enterprise-class systems, following ITIL/ITSM processes while maintaining compliance with all company policies, procedures, and standards

You will provide Incident and Service Request support for assigned IT and Managed Hosting platforms

You will plan, coordinate, and execute Change Management activities

You will ensure that all solutions are aligned with ITIL/ITSM standards

You will ensure that controls for Security and Availability of the IMS environment are maintained and followed identify areas in need of improvement and develop a solution that addresses those needs

You will manage multiple Incidents and Service Requests while adapting to changing business conditions

You will document Standard Operating Procedures for repeatable tasks

You will provide input to automation efforts

You will be an escalation point for Incidents and Service Requests the Tier 1 Analyst teams are unable to resolve

You will provide on-call and after-hours support as required

Other duties as required as our needs change