Responsibilities:

Pay Transparency Statement: 

The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.  This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program. 

Position Summary:  

The Information Technology (IT) Automation Engineer position designs, deploys and maintains autonomous IT Operations system-enabled capabilities to improve IT Services for the company. This position ensures support of the systems which support those business capabilities to deliver results. The IT Automation Engineer plays a vital role in enhancing operational efficiency, reducing downtime, and optimizing IT infrastructure management through the application of artificial intelligence (AI), machine learning, and automation technologies.

Position Responsibilities may include, but not limited to: 

Design, develop, and implement autonomous IT Operations systems that utilize AI and machine learning to automate routine tasks, monitor infrastructure, and predict potential issues

Incorporate AI and machine learning models into IT operations to analyze and interpret data from various sources, enabling predictive maintenance, fault detection, and performance optimization

Create continuous monitoring systems to track the health and performance of IT infrastructure, applications, and services in real-time

Develop and maintain automated incident response protocols to address and resolve system issues or anomalies without human intervention as applicable

Create, maintain, and improve scripts and workflows for automation, including provisioning, configuration management, and software deployment

Analyze historical data and performance metrics to identify trends, predict future issues, and develop strategies for system enhancements

Maintain detailed documentation of autonomous IT operations processes, configurations, and procedures

Stay updated on emerging technologies and best practices in the field of autonomous IT operations

Propose innovative solutions to enhance IT performance

Other projects or duties as assigned

Qualifications:

Required Skills and Experience: 

Bachelor’s degree in Information Technology, Manufacturing, Logistics or related field and 3 plus years of experience in Information Technology Operations, System Administration and/or Network Management or HS Diploma/GED and 6 plus years of experience in Information Technology Operations, System Administration and/or Network Management

Excellent problem-solving skills

Ability to troubleshoot complex technical issues

Strong verbal and written communication skills

Strong collaboration skills

Experience working on cross-functional teams

Strong understanding of artificial intelligence, machine learning, and automation technologies

Strong knowledge of IT management tools, monitoring solutions, and cloud platforms

Strong work ethic

Change management experience

This position must pass a post-offer background and drug test

Preferred Skills and Experience: 

Master’s degree

Certification in Artificial Intelligence (AI) machine learning and/or automation

Ability to understand and manage business situations

Conflict resolution experience

Strong organizational skills

Strong interpersonal skills 

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made. 

Equal Opportunity Employee & Physical Demands:

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening:

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency:

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.