Overview:

The role of Housekeeping Floor Supervisor at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of Housekeeping service and elevate the guest experience.  In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests.  Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects.  Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.

Responsibilities:

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures

Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible

With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations

Creates a culture of high ethical standards, integrity and service at all times

Personally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly

Implements systems that help anticipate the needs of our guests

Seeks opportunities to improve performance, and implements action plans for improvement

Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product

Works with direct reports to conduct performance appraisals and evaluates progress toward goals

Creates a culture of accountability through quality control metrics for Housekeeping performance

Ensures that all Housekeeping employees have excellent initial and ongoing training

Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions

Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).

Ensures integration and teamwork for the department in a positive environment

Participates in quality assurance program and helps Housekeeping achieve a top-tier rating

Assure all safety policies and procedures are followed

Is responsible for completion of room projects

Account for and inventory linens and housekeeping supplies

Utilize device/HotSOS to place requests for Housemen and other departments

Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX

Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).

Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution

To attend training and meetings as and when required.

To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Other duties as assigned

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.

Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Other duties as assigned.

Qualifications:

QUALIFICATIONS:

High School diploma, GED, or equivalent required

Minimum 2 years of experience in Hotel Housekeeping role

Bilingual in Spanish preferred

Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals

Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance

Must possess the ability to take charge, make improvements, build teams and make decisions

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Must possess good knowledge of computers

Must be detail oriented

Must possess excellent time management skills

Must be willing and able to work flexible hours including evenings, weekends

Must be mobile in order to visit guest rooms, storage areas, offices and other spaces

#indeedAC

WORK ENVIRONMENT:

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.