Are you a customer-focused professional with call centre, sales, or customer facing experience? Do you thrive in fast-paced environments and have a knack for handling difficult conversations with empathy and professionalism? If so, we want to hear from you!

About Us:
We are a leading social housing provider committed to helping individuals regain control of their finances. As a Debt Recovery Officer, you'll play a vital role in supporting our clients who have fallen into arrears, helping them find solutions and guiding them towards financial recovery.

The Role:
As a Debt Recovery Officer, you will be engaging with members of the public who are in arrears. Your primary responsibilities will include:

Contacting clients via phone, email, and written correspondence
Understanding individual circumstances to offer tailored solutions
Negotiating payment plans and terms
Managing difficult and sensitive conversations with tact and empathy
Ensuring adherence to industry regulations and company policiesWhat We're Looking For:

Previous experience in a customer-facing role (call centre, sales, retail, or similar)
Excellent communication and negotiation skills
Ability to work under pressure in a fast-paced environment
Strong problem-solving skills and emotional intelligence
A calm and composed demeanor, even in challenging situationsWhat We Offer:

Comprehensive training and ongoing support
Competitive salary with performance-based incentives
A friendly, inclusive, and dynamic work environment
Opportunities for career development and progressionIf you're looking for a role where you can make a difference and develop your career, apply today